Beaverbrooks Jewelry Store in Overdale, Telford

Reviews

1. Shell Benton ★★★★★

   Popped in at 3pm today (27/12/2025) for an appointment to see if a bracelet could be extended. I didn’t catch the name of the lady that helped us but her customer service top notch. She had a look and advised that beaver brooks didn’t work with the manufacturer of my bracelet and unfortunately couldn’t help, but pointed me in the right direction of someone that could help with the type I had. Sorry I didn’t get your name, but thank you for being so helpful.

   almost 8 months ago
2. 777Heaven ★☆☆☆☆

   HARASSMENT from the second you walk through the door! Leave customers alone to look around and browse, we dont want to be approached and questioned the second we walk in!! “Do you need pointing in the right direction” YES- The door… Was looking to buy but went elsewhere..

   almost 9 months ago
3. Ben Garrett ★★★★★

   I went into Beaverbooks on Saturday afternoon to buy a Tag Heuer Aquaracer. I was greeted by the amazing Sarah & Ben who showed me all of my options and explained the different products that were available to me. Both Sarah & Ben are an absolute credit to this store, so helpful. Sarah remembered me after I purchased a piece of jewelry from here a few years ago. The whole experience was seamless and I will definitely be returning in the future. 10/10 from me and I will be sure to visit this store again soon for any future purchases.

   almost 9 months ago

1. Rebecca Eld ★★★★★

   Me and my Mother came shopping for a watch for a birthday present for a relative and we were helped by Tom. He was so helpful explained the differences between each watch and helped decide what engraving font to get put on the back. Quality customer service!

   1 year ago
2. John Georgiou ★☆☆☆☆

   I bought a Tag Heuer watch 10 months ago with a 2 year warranty. It developed a timing fault that meant the watch was not fit for purpose as it gained up to 1.5 hours per day!! I took it back to Beaverbrooks Telford who observed the fault and sent the watch back to Tag Heuer. Tag Heuer serviced the watch and now I am expected to simply accept the watch back with a limited 2 year warranty and if the fault comes back, I will have to accept a partial refund which will diminish over time (sorry for the pun) up to 2029. OR I pay for the fault to be rectified at my own cost should it return after this date? Beaverbrooks are simply quoting Consumer Rights Act and doing nothing for me as their customer. What has happened to customer service? Through no fault of my own, I have been without a faulty watch that Beaverbrooks sold to me for over 2 months in its fist 10 months and they are refusing to do anything for me, not their responsibility apparently? Please comment - am I too demanding or should customer service come first in this instance?

   almost 2 years ago
3. Andrew Edwards ★★★★★

   Very polite and helpful staff. We went in to buy our wedding rings and accessories and the staff here really made the whole experience quick and smooth!

   almost 4 years ago

1. The Telford Driveway Company Ltd ★★★★★

   I purchased a watch from ben not so long ago & he was ever so helpful, explaining everything about the watch & keeping me posted on when the watch would arrive, he knew he’s stuff really nice guy, Tom & Niamh and all the guys there we’re very helpful also, if your looking for a watch or jewellery from telford look no further

   almost 4 years ago
2. Daniel Ford ★★★★★

   Staff are always lovely here. I come here everytime I need my watches serviced and a battery replacment. I've also purchased items from this store. Cant fault it.

   almost 4 years ago
3. Mark Cartwright ★☆☆☆☆

   BEWARE !! Just took a wedding ring to sell at scrap price that I purchased from here in 2013. The ring was sold as being palladium at the time. Was the first and only time I'd ever heard of palladium. It had a brushed finish that looked a bit like stainless steel. Definitely did not appear to look like gold. I bought it for its look, not what it was made from but it even had a authenticity certificate stating it was made from palladium.Turns out that after 2 opinions I received today the ring is made from 9ct white gold !! I was shown proof (microscopic Hall marks). If it was sold as 9ct gold at the time I still would have purchased it but it has meant that today's weigh in price was a 1/4 of what I should have been able to expect. Absolute robbery from a main high street brand. Be careful people.

   almost 4 years ago

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