I do not recommend this service at all. The experience was highly unprofessional, especially due to Sera's extremely rude behavior. Most of the previous reviews reflect similar experiences, which I now completely understand. It has been a really stressful two-year tenancy, largely due to the behavior and attitude of the company staff.
Absolutely awful company, avoid at all costs. Have completely refused to engage with the deposit protection scheme at the end of the tenancy and have essentially kept £400 of my money hostage. I have had no choice but to pursue legal means of getting my money back.
I am a tad surprised by some of the extremely negative reviews as this was not our experience with the company. We recently moved out of one of the properties they manage. We had lived there for almost three years and found Mike and Sera to be both professional and personable. Any jobs that needed doing were dealt with quickly. We never had to wait long for replies to our queries and the inspections were carried out with plenty of notice and conducted respectfully. During our notice period Sera and Mike were very supportive and considerate when showing potential tenants around the property. I would have liked to have given a five but the one star got knocked off because of a very grumpy and arrogant young plumber who came to change boiler not long after we moved in. That said, I am not sure this plumber with an unpleasant demeanor actually works for them or the actual owner of the property? From our own positive experience we would definitely recommend renting a property from them!
We rented a property from pl properties for approximately 2 years and really looked after it, we did however find the frequency of inspections to be uncomfortably frequent, however there was little issue during the tenancy. The majority of issues start when we wanted to leave, the letting agent seemed to have a personal vendetta and was very rude and aggressive towards my wife during the final inspection. He had decided without proof that we had kept animals in the property and attempted to retrieve money from our deposit in order to fumigate. Emails were sent that could be deemed as aggressive and insisting that they were doing us a favour by only charging us for the fumigation. We challenged the requirement with the dps as there was no evidence of an infestation and we were successful and managed to receive our full deposit back. My advice to new tenants would be to steer very clear of this company and to existing tenants to be very cautious of the final inspection, make sure you are present for this, take photos and don’t be intimidated by their aggressive tactics to attempt to re-coup your deposit.
I've had some terrible experiences with estate agents before and I have rented properties over the years from various estate agents in Plymouth and in Cardiff and I am delighted to say that the service I have received thus far from PL Properties is by far and away the best I have ever received. They left us alone with no hassle whatsoever. These guys are the best in Plymouth and I would definitely use them again. Thanks guys!
Renting a property was so easy! The staff were really nice to speak to and we're very helpful as this was the first time me and my partner had ever rented. The staff were understanding and put things simply in order for us to understand and the home we moved into was a beautiful first time rent: We don't plan on moving for quite some time. The agency does not hassle us, which is great! (Touch wood) nothing has gone wrong since moving in but I'm sure if anything was to happen, the efficient staff at PLPROPERTIES would be there straight away, all hands on deck to fix the problem. 10/10 would rent through PLPROPERTIES again. Very happy client.
PL Properties is located at The Millfields, 34 Mary Seacole Rd, Stonehouse, Plymouth PL1 3JY, UK
You can contact PL Properties at +44 1752 874321
You can find directions to PL Properties by following this map link