Holland & Barrett Plymouth

Reviews

1. Аnna St ★☆☆☆☆

   Title: Disappointing Experience with Refund Handling I am very disappointed with my recent experience with Holland & Barrett. I purchased items online and returned them according to their return policy. However, the refund was incorrectly processed by the store, and the company refuses to acknowledge their mistake. Despite my clear communication and evidence that I returned the items, I am being told that I am responsible for paying Klarna for items I no longer have. This feels unfair and misleading. It is concerning that a large, well-known company would handle a simple refund in such a careless and opaque manner. I hope they take responsibility and improve their customer service and refund processes.

   almost 7 months ago
2. Xina Owen ★★★★★

   Holland and Barrett have lots of teas and I’m particularly fond of green tea. Double Dragon green tea is not only nice to drink but it also makes a lovely gift. The tea bags are individually wrapped in paper with pretty Chinese markings and the green paper box is pretty too.

   almost 8 months ago
3. eseyas amanuel hagos ★☆☆☆☆

   I’ve always had great experiences at Holland & Barrett — amazing products, warm welcomes, and usually excellent customer service. Unfortunately, today was very different. I was served by a young girl named Imama, and the customer service was extremely poor. When I asked a few simple questions about a product, she was very quiet, unhelpful, and seemed uninterested. At the checkout, she looked like she didn’t even want to touch my money. She just pushed my bag back to me and looked away, which felt really rude and dismissive. Everyone can have a bad day, and I understand that, but customer service should still be professional. A little friendliness and basic engagement go a long way. It would be great if this particular staff member could receive some customer service training, because experiences like this really affect how customers feel. I hope my next visit is back to the usual great service I’m used to from Holland & Barrett.

   almost 8 months ago

1. Jarek Grzeskowiak ★★☆☆☆

   Great customer service and products but only 2 stars because of their online and in-store pricing. A product I wanted to buy was £13.5 online and £20.5 in-store. When I used the click & collect option, the message said the product would be sent and I can collect it the next day even though the in-store customer service person told me they use their own stock for that. It's a mess. H&B you should simplify and harmonise your sales processes as customers are frustrated and you are losing reputation. Happy to remove the review if you change.

   1 year ago
2. Nails by Lara ★★★★★

   I went in today to look for something to stop me bloating, I never usually ask anyone to help me haha but I did for the first time today, and just wanted to say one of the staff members helped me massively and was so impressed with her customer service and she made me feel so comfortable I’m not sure of there name but she had brown hair if that helps haha THANKYOU THANKYOU

   1 year ago
3. booksandteawithchloe (chloefleur) ★★★★★

   I came into store for vitamins. I asked a staff member where about they were and he showed me to the correct aisle. This gentleman was called Ian. He was so friendly and knowledgeable in what I needed for my diet. He explained everything really well and was very helpful. 100% recommended going in this store to speak to Ian to get more advice in the future.

   almost 3 years ago

1. Viktor Kosztyu (kosza) ★★★★★

   The younger guy that recommended me pre-workout was very educated(watches moreplatesmoredates) on sports supplements and understood what i needed whilst having a great sense of humor as well! Stock has most essentials so we will be going back.

   almost 4 years ago
2. Bella G ★☆☆☆☆

   So disappointed, Christmas coming up in three weeks and all three big chillers just filled up with drinks??! Assistant filling them up, with even more drinks and the freezers just about empty, how can you support and shop locally, when they just don't have products you need for Christmas??!

   almost 5 years ago
3. Ivoryy P ★★☆☆☆

   I'm not happy with the service I received today! I came to exchange items that came opened and leaking with my order. I told the lady at the till that I wanted to exchange items, then a lady probably her boss ,came. She told me that I needed a code on my dispatche email, so I searched for the code then she told me that I needed this code only for returns. Didn't she saw the items on the counter? Poor customer service! Nor the manager nor the checkout assistant apologised for the opened and leaked items. After exchanging my items the checkout assistant left without politeness.

   almost 5 years ago

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