Mark Bates Ltd Grantham

Reviews

1. Angela Walshaw ★☆☆☆☆

   Do not take out warranty or insurance with this company they are ripping customers off. I was mis sold insurance and warranty last year . They made all the promises of everything covered for my mobility scooter. Rang today to say my battery is not working. Been told they don't cover batteries after questioning this last year before taking the policy out. Watch out mark bates im going to make sure you are now investigated for ripping disabled people off

   almost 10 months ago
2. Richard Miller ★☆☆☆☆

   I had an extended for one year plus I months free insurance cover plus year two extended warranty cover for my mobile scooter. I had to make a claim for a new transaxle which was provided under warranty by the manufacturer and arranged for it to be fitted by a local firm, Lewis Mobility in Portsmouth, (excellent service). When my claim was submitted to Mark Bates they refused to pay Lewis Mobility labour charge stating that as the parts were provided by the manufacturer the labour for the fitting, £80.00, would not be covered. Can someone please make sense of this, my opinion is a typical insurance fudge.

   1 year ago
3. George Davison ★★★★★

   Good morning all at Mark Bates Mobility Scooter Insurance... Many many thanks for your kindness and support... Just taken Mobility Scooter Insurance out... Better Safe than Sorry... Absolutely first class Service... Thankyou Mr. Davison.. Rotherham

   1 year ago

1. Sharron Lennon ★★☆☆☆

   I have been with this company for 3 years, I’ve never had such a bad experience with an insurance company. Instead of letting me get my scooter repaired by unable to help (where I bought the scooter and have loyalty with that company) they suggested other companies and issued me other numbers which ive never heard of. The first company that I phoned had never heard of marks and Bates and don’t repair disability scooters, the second company laughed at me and said they don’t understand why I’ve been given there number in the first place, the third company was going to charge me £175 and would’ve taken them 3 weeks to look at it. I then phoned mark and Bates back and told them I wanted to deal with Unable To Help, would they honour the claim. They eventually said they would accept the invoice from Unable To Help Ltd. I was disgusted I couldn’t do this in the first place. I rang Unable To Help and it was repaired the following morning by 11AM, I was overjoyed with there customer service and the price. I’d like to remind mark and Bates they are dealing with vulnerable people who use there scooters as a lifeline. If it wasn’t for the company Unable To Help I would still be waiting for someone to repair it. I am shocked they didn’t recommend this company in the first place as they have great customer care unlike the other companies.

   almost 2 years ago
2. Shaz Afzal ★★★★★

   Easy to renew and very courteous and professional to deal with.

   almost 3 years ago
3. Pat Baxter ★★★★★

   Very helpful and understanding and reasonable price

   almost 3 years ago

1. nikola fearnhead ★★★★★

   Fantastic company to deal with. Helpful informative and speedy. Highly recommended.

   almost 3 years ago
2. alan shields ★★★★★

   Very helpful team can’t do enough for there customers my mobility scooter tyre had a puncher on bonfire 2022 there got me taxi to my home address and arranged for my scooter to be picked up

   almost 3 years ago
3. Ally Katz ★☆☆☆☆

   Awful..i dared to ask for clarification on ehat they insured and got an abusive woman called Janice who clearly couldn't be bothered. Considering they are supposed to cover disabled people,, id not recommend at all

   almost 4 years ago

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