Hillarys Nottingham, Colwick

Reviews

1. HBatarfi A. A. ★☆☆☆☆

   The customer service was good but not efficient. The maximum help they offer is writing emails, that's it, no help in fixing any thing. I had curtains done for launge, main and guest's bedrooms and office door. It took them few weeks for a simple type of curtains. The choices of curtains designs and colors are sooooo limited. The designer (man) took the measurments. I choosed off white color. The fine lines in the contract mentioned there is stitches will be shown, nothing mentioned of the stitches' color, even this man did not say it is black stiches (then he claimed he said it when he was contacted by the company which I understand or (may be) lose his job. I was surprised having curtains with BLACK stitches. The photos on the website did not show any stitches but they were great in ruining my experience. I asked for a quality assurance manager to look at it but they refer me to an accounting manager who claimed it met their (standerds, poor standards I am sure). I was expecting a high quality curtains . It left me sad and unhappy as they refused to fix it or take it and refund me. It was not cheap even though I got a discounted price (they say) but I though it's for life and a good investment. I tried to reach to the region managers or CEO but they are (unreachable) There is no way the company will fix or replace or refund you a penny. For any other company of your choice, search for complaint against the company or go to the one star reviews. The number of review also is helpful but not always. Some companies usually asked the employees (encouraging them to ask their families and friends) to log-in and put the 5stars. I wish I can give no stars or minus stars but this option is not available.

   almost 8 months ago
2. Juliet Bell ★★☆☆☆

   Poor communication and customer service but good quality product. Hilarys needs to sort out their internal communications around products that are in stock or not, and improve their customer service. It took 4 months to have curtains and blinds installed and confusion about whether products were in stock or not was frustrating. Finally, they then refused to discuss a discount and instead sent an email invoice through and refused to issue a formal complaint or escalate as requested. We are mostly pleased with the curtains and blinds now they're finally in.

   almost 9 months ago
3. Pooja Mehra ★☆☆☆☆

   We are returning customers of Hillary’s and honestly I wish we had never gone back to them. In our previous house we had blinds and curtains installed by Hillary’s and everything was great, from the products to the workmanship to the after service. That experience made us trust them again for our new house, but this time it has been a complete nightmare. We had four large roller blinds, one set of curtains and one regular roller blind installed. The first installer did a good job on most of them except one blind which was uneven and missing the chain hooks. I reported this to Hillary’s and they sent another installer to fix it, but that turned out to be a disaster. The new installer clearly had no idea what he was doing. He installed the chains way too tight, used the wrong colour plugs and left the blinds looking absolutely awful. It looked like a cheap DIY job, not something you expect after spending this much money. I then had a video call with another installer from Hillary’s who agreed that it looked bad and said it was not up to standard. He understood that drilling new holes to fix it would ruin our freshly painted walls, so he suggested that I should be compensated instead and said he would pass it on to the right person. What happened next was beyond frustrating. I got a call from a woman in their after service team who was unbelievably rude. She would not let me speak, kept interrupting me and went in circles saying that the photos looked fine to her. She completely ignored what I was saying, even though I told her their own installer had accepted the issue. It was one of the worst customer service calls I have ever had in my life. I came off that call angry, stressed and honestly shocked at how she spoke to me. I emailed Hillary’s again about both the issue and that awful call. They ignored the behaviour of their staff completely and simply replied saying the photos looked fine. They refused to send anyone in person to check. Apparently that is the level of service Hillary’s thinks is acceptable now. This whole experience has been nothing but stressful and disappointing. Their service and attitude have gone downhill so badly it is unbelievable. We made a huge mistake going back to Hillary’s. I would never recommend them to anyone and I will never use them again. What a shame to see a once good company turn into this.

   almost 10 months ago

1. linda ★★★★★

   Great customer service. Used at two houses and no complaints. Recently the chain on our vertical blind broke and phoned customer service on the off chance they could suggest the best way to fix (had 18 months so assumed nothing could be done). Immediately offered to send a replacement chain and, as promised, arrived within five days. Shame all customer service departments aren’t this helpful. Really easy to replace myself and now as good as new.

   1 year ago
2. Kaylie ★☆☆☆☆

   Absolutely dreadful customer service and after care. Placed order beginning of March, still in a position where all my shutters are not right. Taken numerous days off work for them to not show and have to rearrange. Shutters installed with no groove for handles and left over 2 months not being able to open any windows, remedial work completed and still have 1 not opening. Intu blinds on bifold doors poorly installed. Complaints supposed to reply within 72hrs. Latest email unanswered for 6 days currently. I find it absolutely unbelievable that a company can continue to operate the way it currently is but they certainly don't care about the customer

   1 year ago
3. Jane Ward ★☆☆☆☆

   Never ever have I dealt with such an appalling company . They consider you to be the problem not their faulty goods . It took me 5 months 47 phone calls and 26 hours of my time to get them replaced as the fitter who had agreed with me they were not good enough was off ill . Well Hillary’s has made me ill having to deal with their shocking customer care . The new blinds were as bad as the 1st lot and also the fitter left damage to my sons walls . Having sent photos of the appalling quality of the Blinds and the damage caused to the walls today I received a email saying that they considered the blinds to be fine and offered me £50 as compensation for the damage walls . By law I am entitled for them to replace the Blinds again, as I the customer is not happy with them or have a total refund. If they chose to ignore my rights as the customer then I will take them to small claim court. I have never ever had such appalling service and customer care from a company. They consider you to be the problem when you will not accept their substandard product

   almost 3 years ago

1. Its Sybella ★★★☆☆

   I like Hillary's they have fitted 3 shutters to my windows, which are of the highest quality. However, for their aftercare service, this is non existent. If you want help in taking the shutters down if you want to replace windows. Well they do not want to know even if you request to pay them. All other shutter companies I have been in contact with offers this service, except for Hillary's who are supposed to be a leading brand. Not impressed at all.

   almost 3 years ago
2. Philip Jackson ★★★★★

   Fantastic experience from Hillary’s. Contrary to many of the reviews below, our experience was superb. We ordered perfect fit Venetian blinds and got a much better price than any of the other blind shops we had quotes from in Nottingham. Elton came out and provided an excellent quote experience and gave us lots of options. We ordered within a week and the blinds were fitted within a few weeks - by Elton as well. An all round superb experience! And our blinds look fab too!

   almost 3 years ago
3. Lucky The Dog ★☆☆☆☆

   It is really sad. This used to be a good company, but if you are going to charge these prices you need to good. Applauding service. Operative did not seem to know what he was doing. Voiles ended up too short. One of the brackets was wrong and then when a replacement was provided it was thrown over the gate and it was the wrong colour and second hand. We were left to plaster over holes he made. Customer services were very slow and it took 5 months to get a paltry £100 compensation on a botched £3.5k job. This company will be in receivership soon.

   almost 3 years ago

1. Shreya Shah ★☆☆☆☆

   Worst experience from Hilary’s. Paid £5,000 to get curtains and blinds done in our home. Representative fitted blinds poorly, and they got the complete wrong order for our curtains. Took over 3 months to get new ones fitted along with no shows on three different occasions. Do NOT spend a penny with Hilary’s. Quality is average but more so their customer service team are unhelpful. I asked several times for a phone call from a manager to resolve the situation and I never received one. Poor poor service. Save yourself the money & hassle!

   almost 3 years ago

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