Nice flowers but seemingly random opening hours (despite whats posted) and hit & miss moody service. Recently drove 20 minutes for flowers for a special occasion … and closed. Again today 0930 opening, now 0945 … closed… yawn.
Jacaranda is a lovely Station Road florist, offering beautiful arrangements that brighten any home or occasion. The blooms always look fresh, colourful, and well-chosen. Their attention to detail shows—from the wrapping to personal recommendations. The florist takes time to understand your needs, whether it's for a special event or a simple pick-me-up. The atmosphere is calm and inviting, perfect for choosing something meaningful. It's become my go-to whenever I need a floral uplift.
Popped in to get my mum a nice bouquet for her birthday. Made up within 15 minutes. Simply stunning, mum very pleased. Shop out went was very nice too Thank you.
My sister called Jacaranda to order a surprise bouquet and requested same-day delivery to the neighbouring village of Box, only 1 hr later a beautiful bouquet arrived on the doorstep by a very happy smiley lady! Thank you!
Ordered online flowers (peonies) for a surprise birthday/ bad news received, for a friend for same day delivery. A couple of hours later I thought I would call them just to make sure they received my order but there was no answer so I left a voicemail with all my details. Called a couple more times, no reply. 4pm came and I checked with my friends husband and apparently no flowers had been received. I emailed the shop explaining no flowers, but I didn't receive a reply until the following day. So unfortunately the whole nice surprise and show of support for my friend was ruined. I got an email (not a call) apologising the next day - they had closed the shop for the day and the website 'peiple' hadn't closed the site and secondly peonies weren't available even though they were on the site and what did I want to do. I replied, but did not get a response nearly 2 hours later. So I had to ring the shop. I told her who I was and she didn't apologise to me, no empathy shown. She just rattled off what did I want to do and peonies weren't available this time of year like I should know. She said my money would get me a delivery from a shop in Gloucester as that's where the delivery was for. I wasn't impressed with the lack of empathy, no offer any compensation just refund or made me feel like I was being an inconvenience if I ordered flowers to Gloucester. So I said just give me a refund then. I'd had enough. She did that I said goodbye and right at the end she quickly said "and sorry about that" to ensure she said it, token! Not impressed! Never again.
Look at what this Lucky Mum came home to. An absolutely beautiful Mother's day bouquet from her big boy who's at the other end of the country. Thanks so much for making us all happy. Xx
Rang and ordered flowers lady on the phone very pleasant and friendly, The flowers were absolutely gorgeous, would definitely recommend and will be reusing
easy to park at Morrison' just opposite, lots of gift ideas as well as house plants and fresh flowers! looking forward to coming back before Christmas
I have just collected the perfect bouquet of flowers for my Wife. Extremely helpful and excellent service. I will be back! Thank you again
Very disappointing. Recently I have ordered 2 bouquets of flowers and whilst I saw neither bouquet I understand from the recipients that they were lovely. However customer service is very disappointing. On the first occasion I had had trouble paying online so emailed just to check it had gone through. I received no response so I phoned to enquire. I was told that the email had probably gone into their junk folder hence not replying. No apology. I felt like I was being a nuisance. I gave them a second chance and ordered again online and received the automated response saying my order had been received. Money came out of my account so I assumed all was well. The flower delivery was important and so I just phoned to check the flowers had been delivered. When I phoned they didn’t recognise the name and no they hadn’t delivered.... they said they would check and phone me back. They then phoned and said they had now found the order and they would deliver the flowers that day as I had originally requested. No apologies whatsoever and no explanation given as to why they hadn’t received the order . If I hadn’t phoned the flowers would not have been delivered. I chose to use a local business to support them but I was so disappointed and shocked at how unapologetic they were and how emails and internet orders get lost. Maybe they are really busy or stressed or having a difficult time but sadly don’t feel I can trust Jacaranda again sorry. I hope you can sort out your emails and internet orders so other people’s orders don’t get lost.
Jacaranda Flowers is located at N, jacaranda flowers, George St, Nailsworth, Stroud GL6 0AG, UK
You can contact Jacaranda Flowers at +44 1453 836714
You can find directions to Jacaranda Flowers by following this map link