Very friendly, Richard was flexible about timings , which helps on a day out. Bella had a happy day playing with her new mates.
DO NOT RELY ON THIS PERSON. Accepted our booking and then kept avoiding a meet and greet to only cancel with 12 days until the date to cover my wedding and honeymoon! What sort of person does this to someone? Nowhere has any availability now and looks like we can’t go on our honeymoon and will have to have a guest look after our dog during the wedding instead of attending. So so upset. Avoid at all costs!!
Absolutely amazing. Richard has been phenomenal in helping me and my family by looking after our 2 dogs during a stressful move. He went above and beyond, we couldnt be more grateful. I highly recommend seeing if he has the space to look after your pets while your away. You will not be disappointed at all, I guarantee it.
Very disappointed that the owner (Richard) was keen to accept our booking but then decided to not communicate with us after giving us the price for our dogs. Even when I contacted him he made contact immediately but when he realised I was asking about the original booking he stopped communicating with me, god knows why. Common courtesy doesn’t cost anything.
An argument ensued when we phoned to request to cancel our booking and pick up our pooch early and were told this was ok but on collection were asked to pay full rate for the planned duration. Could of been easily resolved with a polite and rational conversation but after being quoted 3 different prices and mansplained to / having received a very passive aggressive and smug attitude I decided to leave before the guy pushed the argument further, as he seemed to be enjoying winding me up. All after we overpaid and tipped generously the first time we used them. Ultimately all I can say is this guy rubbed me up the wrong way, and he seemed to get off on doing so by the smug expression on his face.
Always nervous about leaving my house bunny, Lewis, with strangers, I asked many questions prior to booking, all of which were answered promptly with lots of patience and understanding. I was delighted that Dovecote were happy to meet my specific requirements for Lewis's care, and felt reassured about their close relationship with the local vet - just in case! When we dropped Lewis off Bryony was friendly and enthusiastic, and put me at ease. I was thrilled to recieve a text that evening confirming that Lewis had settled in well, and further texts and a photo on email during the week that made it much easier for me to enjoy my holiday guilt free. On collection Lewis was freshly cleaned out, and looking very happy and well cared for, it really was a home from home. He also settled in very quickly when we got him back home, where normally he would be a bit mardy and make us suffer for a few days for leaving him. I can only assume that he enjoyed his holiday too, and I will definately be taking him back to Dovecote for our next break. All in all, a huge relief, and highly recommended.
Dovecote Pet Care is located at 24 Gorse Cl, Newthorpe, Nottingham NG16 2BZ, UK
You can contact Dovecote Pet Care at +44 7377 136209
You can find directions to Dovecote Pet Care by following this map link