I have always had good delivery service from DPD Mallusk in Northern Ireland They always kept me update with my order and when to expect it to arrive at my home Their courier Veronica is such a lovely person and always goes that extra mile to help She is an asset to your company From Sheila Melly Dunmurry Belfast Sorry unable to add Photos
Genuinely one of the worst service providers of any kind (not just deliveries) that I've ever come across. If you track a package with them it constantly updates day after day to say they attempted delivery, but in my experience it's complete fantasy. I work from home and many times that it claimed someone tried to deliver a package no one never did. It's rare anyone answers the phone in the depot. If you're lucky enough to finally get your package at the end of this it usually looks like instead of delivering it someone just ran it over with one of their trucks and then put it back in the warehouse. Unfortunately a vendor I use only has them as an option, but if you are a vendor do consider another delivery company, for everyone's sake.
Ordered a mattress from amazon they said they attempted delivery at 10.21 am and the time was only 9.45 when i received the message which is pure lies, checled my ring doorbell bo dpd delivery was attempted. rescheduled for next day surprise surprise never arrived, rescheduled for next day again
Today 11th of July at 10:00 had a delivery scheduled with DPD, but I wasn’t sure what time the driver would arrive. I called the local depot for more information, and I was truly impressed by the level of service I received. The gentleman I spoke with was incredibly kind, helpful, and professional. He went out of his way to assist me – he even contacted the driver directly to check the estimated delivery time for me. This kind of customer care is rare nowadays, and I genuinely appreciated the extra effort. It made the entire delivery experience smooth and stress-free. A big thank you to the staff at the depot – especially the person who took my call. Excellent service like this deserves to be recognized and praised! I will use again DPD for sure!
DPD Depot is located at Unit 5 Trench Park, Trench Road, Mallusk BT36 4LB, UK
You can find directions to DPD Depot by following this map link