Papa Gigi's Restaurant in Bedford

Reviews

1. Nick Z ★★★☆☆

   Disappointing Experience Despite Tasty Pizza Ordered via Just Eat. We’ve had a few pizzas recently round at friends’ houses and decided to try Papa Gigi’s again, having had one last week that was lovely. The pizza this time was also very good — no complaints there. However, the portion size of the chips was ridiculous — barely enough for one person. My wife called to ask about it and was told, “Yeah, I can explain, we’re running out.” No apology, no explanation up front — just a shrug of the shoulders. Customer service was pretty much non-existent. Ideally, they should’ve contacted us before the order went out, or offered an alternative. Instead, they just told us to deal with it via Just Eat. Thankfully, Just Eat refunded the chips. I used to love Papa Gigi’s back in the late ’80s and ’90s and didn’t even realise it was still open — but sadly, after this experience, I won’t be returning.

   almost 11 months ago
2. Jo Zanna ★★☆☆☆

   recently ordered a pizza and chips from Papa Gigi. While the delivery was made within the expected timeframe, the quality of the food and the service left much to be desired. When we opened the order, the portion of chips was extremely disappointing — served in a foil container that was less than half full and cold. Unfortunately, the pizza and the complimentary garlic cheese mushrooms were also cold. I called the restaurant to raise my concerns about the chips, and was told by the staff member that they were aware of the issue, as they were running out of chips. He said he intended to inform the delivery driver to pass the message on but didn’t as he a few more orders coming in. While I understand that mistakes happen, it would have been much more helpful — and respectful — to let us know at the time of ordering that chips weren’t available. We could have made other arrangements instead of receiving an incomplete, cold meal. In the end, we had to cook frozen chips ourselves and eat them after finishing the now-cold pizza. It’s frustrating that the restaurant knowingly sent out substandard portions without any communication. Although cold, the pizza was flavoursome. I hope Papa Gigi takes this feedback seriously and improves both their food quality control and communication with customers going forward.

   almost 11 months ago
3. Media One ★☆☆☆☆

   Ordered a Large Pisa, apparently pepperoni.. it was cut in to 8 slices, each slices had ONE pepperoni per slice!! Ow no 2 slices had zero on. Definitely wouldn't order this, you will get around 7 pepperoni on a 14 inch pizza!

   almost 3 years ago

1. David Ward ★★★★★

   Excellent pizzas and still hot when I got home. Complimentary salad was a nice touch.

   almost 3 years ago
2. Rav thandi ★☆☆☆☆

   Received phone order on time but when opened pizza it was on the verge of burnt so tasted crispy! Also we ordered two portions of chips which turned out to be frozen crinkle cut chips from a supermarket and one portion had a lot less in it than the other! When I phoned to complain was just told that they will pass it on to the manager. Very disappointed and will definitely not be ordering from this place again!

   almost 3 years ago
3. Tracy Jones ★★★★★

   This place is amazing! The best pizzas in town and the service of exceptional. Gino is such a caring and kind owner. He goes above and beyond for his customers and even popped by to check up on me when I was poorly. This is a true reflection of real community spirit. My favourite pizza is the Roma & I love the miniature Italian pastries for dessert. Food always arrives piping hot when delivered and they even do a gluten free base! If I could give 10 stars I would!

   almost 3 years ago

1. Not Another Vegan Blog ★★★★★

   Our first time trying their vegan pizza and I've got to say, it didn't disappoint! The staff are really friendly, and it seems like it's a place that genuinely wants to cater to vegans, which is always nice to find! If you're vegan and in the area, I definitely recommend going here! They also cater for those who are gluten intolerant. :) Little tip: the pizza is great hot, but it's even better cold!

   more 7 years ago

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