Tesco Express

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Reviews

1. Dan ★★★★★

   I was a customer in the store today and felt it was important to leave a review after witnessing an unpleasant incident that was handled far better than it should ever have needed to be. I saw and heard two customers who were running around the shop shouting, laughing, and loudly mocking a conversation involving a young child. They were treating the store like a playground, disturbing staff and other customers. From close proximity, it was noticeable that they had a strong smell consistent with recent substance use, and their behaviour was erratic and confrontational. A member of staff intervened and asked them to stop, explaining that their behaviour was inappropriate. Instead of listening, they escalated things — repeatedly justifying mocking a child in a local supermarket, laughing it off as a “joke,” and verbally abusing the staff member. I clearly heard him being insulted, including being called a “fat bastard.” He asked them to leave at-least half a dozen times before they finally did. But not before this colleague agreed they could buy what they had and leave, after paying they then returned to the colleague to further harass him. After the incident, I spoke briefly to the colleague involved. I always forget his name; but he was a young man with brown hair — someone I hadn’t seen in the store for a while but who I remember as always courteous and friendly. He explained that the conversation they were mocking was with his nephew. What stood out was that he made the point directly to the customers it shouldn’t matter who the child was — no one should be mocked or harassed in a supermarket, especially children. No supermarket staff member should ever have to put up with behaviour like this. What I saw was someone standing his ground firmly in the face of sustained provocation. As a customer, I actually found it reassuring to see bullying behaviour challenged instead of ignored. I’ve been coming to this store for years and have always received great service. If I had been spoken to the way that colleague was, the outcome would have been far worse, — his restraint and professionalism deserve praise.

   almost 3 months ago
2. P H ★☆☆☆☆

   Placed express order which never arrived and once chased up said there were no drivers? Why take the order then?

   almost 6 months ago
3. A Google User ★☆☆☆☆

   Shuts shop to tale delivery in store hours on a Sunday morning lots of people walked in rain for shopping and papers turned away.

   almost 3 years ago

1. Barbara Rees ★★★★☆

   Very helpful staff for a disabled lady , especially the older ladies who works there .they are all very polite so makes it enjoyable going shopping there

   almost 3 years ago
2. Simon Garwood ★★★★★

   I don't understand why people say there rude I've been using the store for over three years am disabled often use wheelchair and couldn't be more helpful, friendly, and nothing to much, I have a dog so they help.pack and take to the car and I put in car. I often drop things and they are amazing. Thankyou for all your help and I think your fantastic keep the good work up.

   more 6 years ago

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