Oriental Gourmet

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Reviews

1. Jemma Hall ★☆☆☆☆

   This has been my go-to Chinese takeaway for years. Lately, the wait times for delivery have been utterly ridiculous. Tonight, we waited 2.5 hours for our food to be delivered with not even an apology from the restaurant. I called twice asking where our food was, to be told it was sat waiting for collection from the next available driver. This isn’t the first time i’ve had to call and chase up my food from here. No recompense for waiting for hours, including zero apology.

   almost 4 months ago
2. Nicky ★☆☆☆☆

   The delivery times from here have been getting worse for a long time but last night I officially could’ve flown to another country to have dinner faster. After 4hrs 20mins the food eventually turned up. I’d been calling to tell them to just cancel the order but, when I was actually managing to get through, they’re just kept hanging up the phone. The food quality and price are not good enough to justify such poor service! Will never order from here again

   almost 5 months ago
3. Man Like Tubby ★★★★★

   I attended here today with my young daughter she hardly eats at all so it was mainly me eating! The family run business was so welcoming and friendly my little girl went off and done some drawing with the little boy from the shop and the staff made sure everything was spot on! I think I found my new spot for Chinese with princes starting from £9.99 for one of the tables or £14.99 for everything you can’t go wrong I think I found my new spot for Sunday dinner Me and my little daughter will definitely be returning next week :)

   almost 8 months ago

1. Louise Hogan ★☆☆☆☆

   The food quality has really gone down. Extremely disappointed with our takeaway tonight. The crispy duck didn’t contain any pieces of meat just looked like overcooked crumbs! The special fried rice was so pale and wet didn’t have any flavour. Have ordered from here previously but will not return after today. Ribs were tiny pieces and again not much flavour.

   almost 2 years ago
2. Janet Starkey ★☆☆☆☆

   Ordered via Just Eat. Food arrived nearly 3 hours after order being placed for delivery. When it did finally arrive it was stone cold and inedible. Food was either grossly overcooked or under-cooked. Whole lot went in the bin! Phoned the restaurant to complain but was wholly disinterested and told to go back to Just Eat. Will NEVER order from here again and I would advise anyone contemplating ordering to rethink and stick to beans on toast, which is incidentally, what we ended up eating as our once a month treat! Would have saved myself throwing £36.60 down the drain for nothing.

   almost 3 years ago
3. Tony Spooner ★★★★★

   Great spot in Rushden if you fancy a bit of a buffet without heading over to Northampton. Well priced at around £15 per head. I visited with a friend on Tuesday evening at 8p. and it was empty bar us, an entire buffet for two people AMAZING. Take aways were flying out the door. Id definitely go back.

   almost 3 years ago

1. Max Gough ★☆☆☆☆

   Went and had food with my friend amd girlfriend on entering greeted lovely however there was a lady at the back that looked like she was babysitting a child there was no duck so we asked for some and it was like they scraped it off the carpet! Was absolutely vile the rest was ok ish then leaving walking towards the door we noticed an absolute MASS of mould /mildew all over the upvc windows and doors frames when i asked ‘hey whats all this’ i was told dont worry its ok! Will never eat here again!!!

   almost 3 years ago
2. Paris Williams (Pazasaurus) ★☆☆☆☆

   AVOID THIS PLACE AT ALL COSTS - ESPECIALLY ALLERGY SUFFERERS AND PEOPLE WITH SPECIAL DIETARY REQUIREMENTS. If we could give zero stars, we would! The service that was provided by this restaurant was the ultimate display of stupidity and incompetence and the absolute WORST experience of customer service I have ever had in my entire life. Language and culture barriers are no excuse. Our saturday night was ruined by this chinese restaurant. At around 6pm, we ordered food for the family; amongst us, two vegans and someone allergic to shellfish. We left a note with the order to prepare four dishes as vegan (no animal products - FULL STOP - and especially no shellfish). We received an order, but the dishes requested to be vegan were not prepared correctly. One of them contained egg. We have to assume the other dishes were also not vegan and not safe at this point, because they clearly ignored our note. We called the restaurant directly and we spoke to someone who either wasn't listening or didn't understand what "no animal products" means. She said to leave it with them and they'll resend the order. We waited an hour and no food turned up. So, we called them again. This time we got through to the manager/owner. We explained the situation to him and he said the food was with the delivery driver and will arrive within the hour. We waited patiently again, and no food arrived. We called a third time and talked to the manager/owner again, explaining we had not yet received the food we had requested to be vegan (and without shellfish); eventually, another person took over the phone call and had me explain, once again, what it is we wanted. She said the food would be prepared to be vegan and without shellfish, and that she would hand deliver it herself within 20 minutes. We received food that was NOT vegan friendly - the noodles contained egg AGAIN! So once again we called the restaurant and got through to the manager/owner, who became aggresive, rude, and insulting. He asked what we wanted him to do, so we said, "we just want our order to be made correctly to our requirements and a full refund for all the trouble this has caused". And he said " I can't help you now, we are closing" and he abruptly hung up the phone. By this point, we had been waiting FIVE AND A HALF HOURS since the order was placed, and the issue was still left unresolved. Not only were we left hungry without safe and suitable food, but our philosophical beliefs have been insulted and a refund is not being provided. If my partner eats shellfish, he would DIE! How are we supposed to believe they will also prepare food without allergens if they cannot follow simple instructions such as "no egg". We will be avoiding this restaurant from now on. We have added pictures of the incorrect orders - along with the bag of prawn crackers they sent to someone with a shellfish allergy. Is this some kind of joke?

   almost 4 years ago

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