The Railway Inn

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Reviews

1. ANN WILKINSON ★★★★★

   Visited The Railway Inn yesterday as a halfway point to meet a friend. Had an excellent experience. Staff were all very friendly and helpful. The food was fresh, tasty & homemade. The chef came to ask if everything had been OK. Will definitely be back!

   almost 3 months ago
2. Clare bdr ★★★★★

   I have visited The Railway Inn many times, as a family or with friends, and I would definitely recommend it to others. Phil & Craig are wonderful and I find they are always willing to help and ensure you have a good experience. I really like how they will make the effort to come and check if everything is OK (time permitting of course) and I have always found the team to be helpful and kind too. The recent refurbishment has really added to the atmosphere, including the lovely space outdoors. The food is delicious and very reasonably priced for the portion you receive. Keep up the great work and thank you for everything you have done for my family over the past few weeks. Xx

   almost 4 months ago
3. Lauren T ★★★★★

   can’t fault it, bare in mind portion sizes could feed 2, great atmosphere for families or couples. The staff are so lovely too, 10/10

   almost 4 months ago

1. Katy Louise ★☆☆☆☆

   What would have once been a 5 star review is sadly now a 1 star review. On Thursday, 7th August, a group of six of us came in for a meal, something we have done regularly, and at the time we enquired about making Christmas lunch bookings. We were informed that bookings might not yet have officially opened. However, we wished to make three separate bookings, so a young waiter checked with the manager who advised that we could go ahead and do so. It appeared we may have been among the first, given how this was dealt with. The waiter was instructed to take our names and contact numbers and record them in the booking book by the manager/man who runs the pub, who clearly has absolutely no managerial skills. We asked about deposits and pre-orders and were told that someone would be in touch once the menu was finalised. We confirmed this several times, and the waiter assured us that we would indeed be contacted and that we did NOT need to pay a deposit at that current moment. A short while later, my friend, who also made one of the bookings, contacted the team and was reassured that all three bookings were noted and that menus were not yet ready but would be sent out soon. Fast forward to now: we called in to follow this up, as we had not yet heard anything. Unfortunately, we were met with extremely rude and dismissive behaviour from two of staff members, being told that: • They did not have our bookings, despite our details being written in the book. If that was the case, surely it would have been courteous to contact us, as we were explicitly told they would. On multiple occasions they have acknowledged that they saw our 3 details in the book, names and contact numbers, but were 'trying to figure out who's the writing was', rather than making contact with us to understand the situation, and deal with it in an appropriate and sympathetic way, an apology, a voucher of goodwill to retain loyal customers and sympathise with the situation, the fact that 2 families are now left with no where to go on Christmas day. • The venue has been fully booked since June, which is inconsistent with what we were told on 7th August, when bookings had supposedly not even opened yet. The tone of the conversation demonstrated a complete lack of regard for loyal, regular customers. Further to that, it was mid September whereby they posted on Facebook advising that Christmas lunch was fully booked. Following this up on Facebook Messenger, I was again greeted with the same dismissive and poor response, claiming that this error is something that they cannot be held responsible for, as we had not paid a deposit or been sent menus? I, amongst others, are baffled how a business can claim that their error and lack of care is not their responsibility, their staff, their reputation, is their responsibility. A reputation in which will be severely damaged with such poor customer service. We tried multiple times to pay a deposit, and how can we be held responsible for having not been sent menus? That is the fault and responsibility of the business. I was also advised that 'I dont know who the senior staff are because we dont have any', I fail to understand how a business can operate without senior members of staff? However that may explain why this has been so poorly managed. This whole situation falls the responsibility of the business, the initial error, the way in which it was dealt with, all of which couldn't have been handled any worse. Our family has dined here frequently, including for Christmas lunch two years ago, which we thoroughly enjoyed and highly recommended to others. It’s deeply disappointing that we have been treated in this way — not only has our booking been mishandled, but the dismissive and rude response from the team is entirely unacceptable. As a result, we will no longer be visiting this establishment and will take our custom elsewhere, where it is valued and appreciated and customers are not just seen as cash for the business.

   almost 4 months ago
2. Phoebe Chaddock ★★★★★

   I’ve been twice this week with my family, the building has been refurbished and looks absolutely lovely. Staff were quick, polite and helpful and the food was delicious. We went in not expecting much just somewhere to eat but no, it’s come to be one of our go too pubs. It’s a great atmosphere, family’s of all sizes having a good time, and yet you don’t have to shout over one another to talk. It’s relaxed and just what you need for a lunch time pick me up.

   almost 6 months ago
3. Karen Mcgarry ★★★★★

   Was surprising good .I d heard mixed reports of here .the food was good .the staff were friendly ,the place was clean and cosy .could not fault the service .the only annoying thing was ..,when the meals were ready ,there was an awful loud noise to alert the bar people that meals were ready .

   almost 2 years ago

1. Sharon Baker ★★★☆☆

   Service was very good, but food was average . Steak and kidney pud chewy and not much meat, and mine had a few slices of wafer thin ham with the ham egg and chips meal. A nice piece of proper ham would have been nice.

   almost 2 years ago
2. Martin Shaw ★☆☆☆☆

   Went to The Railway Inn to celebrate a relatives birthday. There were 11 of us. Two of the party ordered rump steaks, one cooked medium and the other rare. Another of the party ordered a sirloin cooked medium. What we received was two rumps cooked medium and a rare sirloin! We sent back one of the medium rumps and asked for a replacement cooked rare as originally requested. By this time everyone had received their food and started eating. The chef then came out of the kitchen with a small piece of cut up steak on a plate and asked "is this steak rare?" The lighting was low and I replied "yes it looks it" and he mocked "well, this is the steak you just sent back" We took the plate and put it under the light and it was clearly medium, not rare and the whole table said "that is not rare!" We were all shocked that the chef had the arrogance to confront a customer in front of the whole party and other dining patrons because he had been challenged on how he had cooked a steak. We asked to speak to the manager about his unprofessional behaviour and were told he was the manager!! We did get a rare rump in the end, but needless to say we will not be returning as it spoilt the evening and his behaviour left me humiliated just because I did not get what I ordered. One star is for the staff who served us who were professional and apologetic.

   almost 2 years ago
3. kaye gosling ★★★★★

   We came were today with my family having just moved to Congleton and my god it was amazing! The portions are HUGE the starters are like main meals. The staff and the atmosphere was amazing can’t wait to return x

   almost 3 years ago

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