Shapla Balti Restaurant in Rugeley

Reviews

1. Colin Groves ★★☆☆☆

   Sadly a disappointing experience, the service was not to bad, but the young lads at front of house, seemed a bit inexperienced, got our bill wrong, added an extra £4 onto it, seems they cant add up. As for the food, the starters were ok, plenty of choice and tasted alright, but as for the choice of main courses, they were pretty poor, the curry all lacked an substance, it was just cubes of chicken in watered down sauces, didn't see anything like onions or pepper's Etc in any of the curries, ok choice of sweets, if you are a child, we will not be returning.

   almost 3 years ago
2. lisa davies ★★★☆☆

   Awarding the 3 stars for the waiting service, the VERY young waiters did their best, we were a big party, myself found a piece of plastic in the chicken tikka masala (thought it was bone at first) we were offered a free round of drinks as an apology. The curries werent authentic and were very watery, out of 8 adults 4 of us have had upset tummies not spoke to the other 4 to see how they are... wouldnt return but thanks to the lads for trying their hardest to please.

   almost 3 years ago
3. Steve Causer ★★★★☆

   4 of us tried the buffet. Very good selection and tastey. But we went when very hot and a/c couldn't cope so it was hot inside. Starters and mains all good and the staff curry was good

   almost 4 years ago

1. Templeten Deuxler ★★★★☆

   Wide selection of delicious food, the dessert section especially. The only thing missing was sea food. Had a small wait, but the food more than made up for it. Friendly staff & good atmosphere!

   almost 4 years ago
2. Elle Shaw ★☆☆☆☆

   Would review with 0 stars if it was possible. We ordered food, forgot a curry on our online order so rang and they added it no problem, food came, was cold but we were starving so ate it anyway, found hairs in the curry so rang to inform them, man on the phone was lovely and said the driver would come back with a refund. 5 minutes after we get our money back the manager rings us to tell us we won’t be allowed to order from The Must again. Disgusting customer service and awful food after new management.

   almost 4 years ago
3. lexi welsh ★★★★★

   I have to say that the customer service from Must was simply amazing, I ordered a collection online.. when I arrived they explained that the order hadn't come through to their systems and they were so sorry about that, I can completely understand that this happens sometimes, they then took down my order again took a little picture of my confirmation of payment then said it will be around 20 minutes however, they didn't expect me to wait again and will deliver it to my door 20 minutes later they was at my door with my food! Amazing They apologised again and explained they had given me couple of free drinks which was so thoughtful as they didn't have to, then it comes down to the food, the flavour was insane it was beautiful I couldn't stop eating there wasn't one bad dish! Everything was cooked to perfection and in all honesty I can't wait to eat there again, thank you for everything.

   almost 5 years ago

FAQs