Moss Bros Bridgend Clothing Store in Bridgend

Reviews

1. Lisa ★☆☆☆☆

   I wouldn’t order suits from here again. The main reason is the consistently unfriendly attitude from the manager and some of the female staff — their customer service skills are practically nonexistent. In contrast, the men working here are lovely: always polite, attentive, and willing to help. When we came to collect our suits, we discovered they had given us the wrong shirt, not the one we originally ordered. The male staff member assisting us called over a female manager, but she offered no apology or acknowledgment of the mistake. He ended up going back and forth to communicate on her behalf and was genuinely helpful throughout. They eventually resolved the shirt issue, but we had to return two days later because the correct shirts weren’t in stock, which meant another 45-minute trip. Planning a wedding is stressful enough without added inconvenience. If you’re looking for friendly, supportive service in the lead-up to your big day, this is not the store I would recommend.

   almost 9 months ago
2. Paul Martin ★☆☆☆☆

   Very poor service even when you can eventually find a member of staff. Complete indifference from the lady customer advisor when i tried to buy a suit. Id def recommend avoiding this store.

   1 year ago
3. Thomas Hughed ★★☆☆☆

   I visited the store over the weekend in search of a suit for a family funeral. Upon arrival, I asked a staff member for assistance, who then referred me to a colleague as she was currently occupied. Unfortunately, the colleague I was directed to did not appear particularly welcoming and came across as disinterested. I inquired about a specific size that wasn’t available on the rack. After checking the system, she confirmed the size was in stock in the back. While she did go to look for it, it felt as though doing so was somewhat of an inconvenience to her. Ultimately, she was unable to locate the item but did mention that it could be ordered online for next-day delivery. However, her overall demeanor made it seem as though even that suggestion was reluctantly offered. I decided to browse a bit more before leaving the store and later placed the order online through the Moss website. This is the first negative experience I've had with Moss, and I hope it was simply an off day for the staff member involved.

   1 year ago

1. M M ★★★★★

   Went into store today to get a prom suit for my son. It was pretty busy yet all the staff were fantastic. There was a great selection and the staff were more this happy to look in the stockroom if necessary. A shout out to Bethan, who although rushed off her feet, was smiling, helpful and kind. Nothing was too much trouble. She checked the length of my son's trousers and gave us advice re keeping the suit that we purchased crease free. A really great store with lovely staff. Thank you.

   1 year ago
2. Darren Phillips ★☆☆☆☆

   Wedding Tuxedo. Visited the store in Bridgend McArthur Glen and formally ordered a Ted Baker Tuxedo to be delivered to the store to try on for my wedding. On the day which I had been told it would arrive I decided to call the store at around 530pm before leaving, lucky for me I did, as I was told that the suit was has not arrived; also it was 5:30pm therefore they had all day to call me but did not. I was told they would contact me when the suit is delivered to store and that was the last I heard from them.

   1 year ago
3. Andy James ★☆☆☆☆

   Very poor service. The coat I wanted to buy wasn't in my size but they could order it in, great. Half way through the process, another customer asked about getting a button fixed on a suit he'd bought previously. The sales assistant started dealing with him and completely disregarded ordering my coat. Obviously a broken button is worth more than a £200 Crombie.

   almost 3 years ago

1. Lloyd Davies ★★★★☆

   Some sharp suits and a table football located inside. The bags and backpacks are also very smart and not too pricey.

   almost 3 years ago
2. Willy Webborn ★★★★★

   Unbelievablely helpful staff. Couldn't make you feel more relaxed while your getting fitted and trying on your suit. Very friendly.

   almost 4 years ago
3. Huw Westwood ★★★★★

   The quality of product and service at Moss Bros Bridgend, never fails to amaze me! I was served by Aaron, who was extremely knowledgeable, attentive, helpful and made the whole process very seamless and enjoyable. Thank you, Aaron - Top notch service!! ⭐️⭐️⭐️⭐️⭐️

   almost 4 years ago

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