OFFICE Brighton

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Reviews

1. R G ★★★★★

   Very busy today between Christmas and new year - staff working exceptionally hard to keep customers pleased. Thank you

   1 month ago
2. Dianne Cole ★★★★★

   I shopped on line late last night looking at men's trainers & I put them by

   1 month ago
3. Shurook Sama’n ★★★★★

   I had such a great experience at the Office store in Churchill Square, Brighton! The team there was incredibly helpful and welcoming. A special thank you to Georgia, Noah, and Holly, they went above and beyond to help me find exactly what I was looking for. They were so friendly and patient, and helped make the whole experience enjoyable and stress-free. It’s rare to find such genuinely helpful and enthusiastic staff. Thank you all for the excellent service, I’ll definitely be back! Highly recommended!

   almost 7 months ago

1. Eva Millar-Smith ★☆☆☆☆

   I had one of the worst retail experiences ever with Office. I ordered a pair of Dr Martens ZebZag mules online which didn’t fit, so I went into the Brighton store to exchange them. The original colour wasn’t in stock, so I accepted another size and colour. Fine — until 20 minutes after wearing them outside when the strap snapped. When I went back to the store to return them, I was told I couldn’t — because I didn’t have a receipt. I was never given an exchange receipt. Customer service told me they could track exchanges electronically and asked for the date/time and order info, which I provided. Since then? Radio silence. I’ve emailed multiple times following up — nothing. Now I’m £110 down with a faulty pair of shoes I can’t wear and a company that won’t respond. It’s clear they’re happy to take your money but vanish the moment something goes wrong. I expected more from a national retailer — this is a disgrace.

   almost 8 months ago
2. clar ★☆☆☆☆

   Ordered a pair of £85 shoes online that turned out to be faulty. Was told I could either send them off for evaluation or go into my nearest store. Wanting the situation to be dealt with promptly as I’m leaving the country very soon, I headed to the Brighton store, only to be told my situation could not be resolved on the day and the procedure was shoes had to be sent off for assessment. I was told by the young man at the counter this would absolutely take no longer than two weeks. It has now been almost a month. I have called and spoken to the store multiple times now, was told someone would call me back with a solution on Friday. Nobody did. Called on Saturday, was again told I would get a call back. Shock - nobody did. Still waiting for my money back. To go through all of this stress when I was the one given faulty shoes is insane.

   1 year ago
3. Gemma Pountney ★☆☆☆☆

   Shocking service. All the staff were standing around talking on a busy Saturday, including the Manager. I asked for some boots in my size - I was never told whether they were in stock or not and they never appeared, so I left! I bought some boots from a rival instead, which had great customer service.

   almost 3 years ago

1. Rizky Konstantinovha ★★★★★

   There are Dr. Marten's collections here. Staffs were helpful.

   almost 3 years ago
2. Chevon Leigh ★☆☆☆☆

   THE GIRLS WHO WORK IN THIS STORE WERE TALKING REALLY LOUD ABOUT SPITTING ON EACH OTHER AND GOSSIPING REALLY LOUD ABOUT PERSONAL STUFF. WHILST I STOOD THERE 1 METER INFRONT OF THEM WAITING 5 MINUTES TO BE SERVED.. I ASKED FOR RUNNING TRAINERS THEN SHE SWORE BEHIND MY BACK BECAUSE I HAD COMPLAINED ABOUT THEM SPEAKING.. ABSOLUTELY DISGUSTING SERVICE

   almost 3 years ago
3. Sandra Herbert ★★★★★

   I would like to thank Sasha in the Brighton store who recently looked after me so kindly when I unfortunately fainted in the store following giving blood. I did buy some lovely boots in the sale, so my trip was worthwhile.

   almost 4 years ago

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