Homebase - Lewes (including Bathstore) Lewes

Reviews

1. Amie P ★★★☆☆

   My disabled 80+ year old parents were issued with a parking fine for taking too long to shop here (longer than an hour, by 18 minutes). There is good signage warning of parking restrictions, but they didn't think to look at this, as last time they were here, there were no restrictions and most shops give two-three hours parking, which they knew they would not exceed. They are very frail and slow and genuinely took this amount of time to go around the store, decide what they wanted and make a purchase. They didn't abuse the carpark by using it, but shopping elsewhere. They displayed and parked in disabled badge parking. Turns out, Homebase don't own / tenant the carpark; parking restrictions / charges are being applied by the landowner. On contacting Homebase, they were able to get the penalty cancelled. So 'one' star that my parents had to experience this, but 'five' star customer service from Homebase. Note to anyone using this carpark who can see they will be longer than an hour; - register your parking in store.

   almost 2 years ago
2. Omaid Hiwaizi ★☆☆☆☆

   When they make mistakes on their kitchens they are very slow to admit fault and even slower to fix the situation. It really, really is better to go elsewhere. Paying a bit more will cost you less than spending hours being fobbed off by Tayla in the "CEO Response Team" (whatever that is). Being without a kitchen while they conduct some internal investigation is simply NOT worth it.

   almost 2 years ago
3. Olivia Sprinkel ★☆☆☆☆

   I had a kitchen designed via Homebase Lewes. When it came to fitting it, it turned out the measurements of the design were wrong so the units on two sides of the kitchen did not fit. In addition, the wrong tower was ordered to house the oven I ordered (via Homebase). It's now been a week since the mistakes were reported and there is no sign of any resolution, so who knows how long I will be without a kitchen. I highly recommend not using Homebase for a new kitchen. To reply to the response below: the store is not in contact with me. I've had no proactive contact with them in over a week. I've had to continually chase and still there is no sight of a resolution. It is beyond 'disappointing.' No-one seems to care. It is just a huge machine. I highly suggest going with a small kitchen supplier where you can actually talk to someone and receive proper customer care.

   almost 2 years ago

1. Brian Davies ★★★★☆

   I have been buying ready cut Norway Spruce Christmas trees for 50 years and the one I bought from Homebase Lewes this Christmas 2022 was the best I have ever had. Great shape , nice smell and it lasted very well.

   almost 3 years ago
2. Peter Stewart ★★☆☆☆

   Never feel they get things right here. Helpful staff but difficult to locate someone who knows much about the products being sold.

   almost 3 years ago
3. Sally Golding ★★☆☆☆

   This store has changed.. a lot of items not available now.. not enough staff and a dull atmosphere. . Sorry

   almost 3 years ago

1. Dan Fullerton-McIntyre ★★☆☆☆

   Most staff seem more interested in what they are doing after work than dealing with customers. The DIY section is over priced and there is not enough staff trained to use the Dulux pair mixer.

   almost 3 years ago
2. Hannah Wrigley ★★★★☆

   More range in products is now offered here, some bits have been moved around in store so struggled to find what I was looking for. It can be a pain to find a member of staff to release items from their security arms, but once found they are plesent and helpfull.

   almost 3 years ago
3. jacqui chamberlain ★★★★☆

   Staff on desk helpful . lady who was working there i think i name is shelly, was happy and bubbly making people smile as she was serving.

   more 7 years ago

FAQs