Very easy to book. Great communication. All staff I spoke to were friendly and nice :) Had the full service and MOT, no nasty surprises. Will be using them again
Booked in at 08.30 for tyre change. Drop car 10 minutes early as requested. Return two hours later to be told that the required tyre was on a van that wouldn’t arrive until midday. Surely these days I could have been told not to turn up until tyre was in premises. Not the first problem I’ve had with Halfords. Maybe I’ll learn my lesson now!
REPLACED THE BATTERY IN MY CAR WITH AN INCORRECT BATTERY CAUSING £1000+ IN DAMAGES. Accidents happen but it was the way I was treated afterwards that was most appalling. The car went in on Tuesday morning to have brakes and battery checked. Tuesday afternoon I was advised it was ready for collection. On arriving, I started the ignition to immediately have a number of fault 'DO NOT DRIVE' messages as well as the spanner and red warning symbol. Halfords seemed shocked that these messages were displayed and advised that the car would need to in fact stay overnight to be checked in the morning. The next day I got back in touch and was told there was an electrical fault that would require a main dealer to fix and told to drive the car away, despite the warnings stating not to drive it. At this point, given Halfords were not claiming any responsibility, I had the RAC attend to diagnose. RAC ran full diagnostics and found that the incorrect battery had been fitted by an apprentice, causing an electrical arc in the vehicle that broke the body control module. Thankfully, the RAC recovered the vehicle to my home address and I am now awaiting repairs by the main dealer. This, I am advised, being the main computer of the car, will cost over £1000 to install and reprogramme. As I stated earlier, accidents happen but the attitude of the staff in Halfords in encouraging me to drive an unsafe car away and taking no responsibility for their mistake is the most disappointing aspect. I would be happy to discuss this further.
Gotta give credit where credit is due, even more so after seeing the team deal with a particularly tricky customer today. I've been coming here for a few years, and I have nothing but praise for the staff at this branch. They've always been extremely pleasant to deal with and have consistently gone above and beyond my expectations. A+ work everyone, keep up the amazing work! :)
James and Darren lack the gracious demeanor in customer service Took car in for service, not a single update or phone call. Paid a few hundred quid for service but no breakdown given of what job was done. Also wanted to charge exorbitantly for a engine oil change Avoid this garage ! Kwikfit does a better jobs than these monkeys . Look elsewhere
What a useless service, book elsewhere if you planning do anything else on the day, they take booking for time slot but they will ask you keep the car with them instead, so you stuck if you have any other plan on the day. I booked 9:30 am slot but on arrival they said it work like that as they don’t have enough staff, why take booking then, waste of my time, never again , I booked next day with kwik fit , job done within an hour.
Just wanted to say a big thanks to the guy who checked my battery for my Ford Kuga yesterday, very professional and speedy service, great advice too. I tried my local Ford dealer where the car is serviced every year and they just didn’t want to know. Although the battery turned out to be ok I will definitely be using Halfords auto centres in the future. 1st class service. Thanks again.
It was an MOT and full service for me that day so it can take long hours. I was happy to get my car 2 hours sooner than expected. The customer service guy was polite and efficient and I was happy with the entire experience.
Halfords Autocentre Brighton is located at 4 Cheapside, Brighton and Hove, Brighton BN1 4GD, UK
You can contact Halfords Autocentre Brighton at +44 1273 672227
You can find directions to Halfords Autocentre Brighton by following this map link