I can't rate this garage highly enough, I always take my car there for MOT and service but today my battery needed changing and as a driving instructor it was vital to get it done asap within four hours of calling them my car is back on the road, fantastic job
Booked my MOT with AutoFit via their website. The whole process was super easy. On arrival, John, was really friendly and helpful and as a young woman walking into the unknown made me feel at complete ease. John called me as soon as the MOT was complete with the good the news that my vehicle had passed with a couple of advisories of which I asked them to quote for the work. I will certainly be returning to get these done and any future MOT's and Services! Thank you John and Team! You've most definitely gained a new customer.
Clutch was replaced though as this failed to solve the problem the master cylinder was replaced at a further cost of 400+. No explanation given as to why the master cylinder wasn’t tested first. After some initial problems the car ran OK for a couple of weeks. Then backing off the driveway the car vibrated so severely that it was undriveable. RAC diagnosed that the gearbox had dropped onto the subframe due to a bolt having been insufficiently tightened when the gearbox was refitted. It was only chance that this bolt did not drop out at speed causing serious damage to both the car and potentially the occupants. After a phone call, an email and 3 visits they begrudgingly refunded the RAC excess expense I incurred though refused to refund the cost of an emergency taxi to work on the day of the breakdown. Instead they offered a free MOT. They were barely apologetic for the poor level of basic work by their mechanic which could have caused fatalities.
On two occasions now this garage has incorrectly diagnosed issues with my car and charged for repairs that don't fix the issue. The first occasion was an issue with our clutch, which Autofit said needed a full clutch replacement, which cost over £500. The clutch continued to fail days later. The real cause of the issue was a £100 fix which they then correctly picked up when we brought it back in. They did offer to take off the cost of the labour (hence 2 stars), but we still had to pay for a new expensive clutch that the car didn't need. The second occasion was more recently, when we brought our car in for an issue with our AC, which they diagnosed as it just needing regassing. It was empty and not working again within 2 days, so they clearly hadn't checked thoroughly for any leaks. I'm now having to go elsewhere to get it properly checked for a leak during the hottest part of the year. Thankfully there are loads of garages around this part of town to choose from instead of Autofit, and I've had better experiences at all of them.
Visited this place to get my car looked at and if honest I have to say despite being pleased with the work that was finished 2 days later than scheduled, I was disappointments with the overall service received as updates weren't given, unless I called in.. Despite finding the staff friendly, I base a review on the overall experience. Was advised the work under taken would take a day to do, but it ended up being 2 days and costing an additional £55 in fuel costs as had to borrow a car for work, but also the fact the first error was fitting the wrong part in to begin with. As someone who works with a car it is vitally important for me to be able to trust the time keeping skills of any garage I use to avoid being out of pocket. Now that the car has been collected and working as it should do, I feel a 3 star review is a fair stance to go in at as the work is met with expectations as a customer I would expect, but lack of communication is what let things down drastically and led to improvising in order to still be able to continue to work.
All top lads! Work is done super well! Had clutch kit installed, they went as far as to please my curiosity by showing me how bad the previous clutch had went. Car drives wonderfully, thanks!!
A well established family run garage and MOT unit....and it shows! These people are professional, very fairly priced, reliable, friendly- and they couldn't be more helpful! Highly recommended.
Not used this garage before, but had an exhaust issue and dropped the car into Autofit as it was the closest garage. Really impressed. Very helpful front desk, spotlessly clean garage, they had it up on a ramp within 5 mins, explained what was required and quickly provided a quote. James was extremely helpful and professional and kept us updated on progress whilst waiting for a supplier to let us know when a part was available. Cannot recommend this place enough based on this experience. Will be my go to place from know on.
Autofit (Sussex) Ltd is located at Unit 1, Chalex Industrial Estate, Manor Hall Rd, Southwick, Brighton BN42 4NH, UK
You can contact Autofit (Sussex) Ltd at +44 1273 420520
You can find directions to Autofit (Sussex) Ltd by following this map link