Lovely staff, friendly and helpful. Disappointed in my coffee though as I ordered an iced caramel latte, hoping it would be as good or better than the chilled ones from supermarkets. I'm sure it would be to some peoples' tastes but I felt it lacked flavour and body. I'll definitely go back to Costa but will get something else next time
Good selection of food and drinks available. Very polite and friendly staff.
Very pleasant staff. Clean and well laid out tables for social distancing. During the lockdown last year it had a refit and it looks so much smarter now and less dated.
Updated 22nd February 2020 Site refreshed and new furniture installed ( please see pictures below with feedback) In a need to make more profits (we assume) this Costa has attempted a complete refurb however in their attempt to look chic and take the store to a new level the store has forgot about the customer needs requirements and its Location. This outlet is located in a very busy Tesco so has a very busy footfall, however in there attempt to appear chic and up to date they have taken tables and chairs away from this busy outlet meaning customers are fighting over seating in what is meant to be a relaxed atmosphere. Whilst I sat there I saw two OAPS push past a family of 4 (two children) to get the last seats. I finished my coffee and offered them my table as the little ones looked tired and I felt sorry for them, however forward planning is where Costa could have foreseen customer needs and requirements from the last seating plan and instead of cutting back on seating and putting in IKEA type seats just to increase profits. Unfortunately as you can see from the pictures the que at the purchasing counter remains the same which is frustrating to customers that are on limited breaks within the store or have parked in the car park outside and only have 3hrs parking including shopping. The coffee is still the same full to the top of the cup so when you carry it it spills in the saucer but the most annoying thing of all now they keep you at the counter until your hot food is cooked which means by the time you get your table your coffee from Costa coffee shop is luke warm and doesn’t live up to its reputation of being one of the best in the market all because serving practices are falling down again at this location. I have moved the star rating from 5 to 3 because of the above reason and personally will not be going back with others of the local Costa group until these issues are either looked into fixed or amended to make a pleasant environment for a coffee. Review Jan 18 You still have the que’s in peak periods but at all other times there seems a concerted effort to beat the ques . Tables clearance is fantastic and is finally happening whilst the customer is sitting at the table meaning the customer is not sitting at a table full of dirty cutlery.
Newly refurbished within Tesco Extra. Great service, roomy, good selection, WiFi, power and plenty of seats. Staff were fantastic and great service. Loss of 1 star due to card machine not working (again) and not being able to scan for my Costa points. Maybe as part of the refurbishment could have got the IT working? Apart from that well worth a visit
Costa is located at Blue Boar Ln, Norwich NR7 8AB, UK
You can contact Costa at +44 1603 406393
You can find directions to Costa by following this map link