Ordered the Nutcracker hot chocolate, when I received it, there was no toffee sauce on the top. When I queried it I was told that there isn't any left. I should have been told this when I ordered it, I was still charged £4.75 for a drink with missing ingredients. Staff not very welcoming at all !.
My birthday cake voucher ran out and I asked Gemma the supervisor if she could help me. I was really pleased that she would honour the voucher despite the time elapsed. Absolutely brilliant customer service - she deserves praise! Thanks Gemma!
I contacted Customer Service because I ordered a latte, and since the table leg was wobbly and the table was not stable, I placed the latte on the table, but the cup tipped over. Almost all of the latte spilled onto my trousers and T-shirt, leaving my clothes covered in coffee right in the middle of the shopping centre. It was a very embarrassing situation, and no one came to clean the table. I had to sit at another table, which was stable, but nobody informed me that some of the tables had wobbly legs and that we should be careful when placing drinks on them. I simply put my coffee down, and it spilled because of the faulty table. Nobody offered me any compensation, and nobody apologised, so I had to leave the place with wet, coffee-stained trousers and T-shirt, and I wasn’t even able to drink my coffee. Costa Ref: CAS-1325622-V8F3R6 CRM:0903048688 Subject: Complaint Regarding Incident at Your Café Dear Customer Service, I am writing to formally raise a complaint regarding an unpleasant experience I had at your café. I ordered a latte and placed it on a table. Unfortunately, the table leg was unstable, causing the cup to tip over. As a result, the latte spilled all over my trousers and T-shirt, leaving my clothes stained with coffee in the middle of the shopping centre. This was extremely embarrassing. No staff member came to clean the table, nor was I offered any assistance, compensation, or even an apology. I had to move to another table myself, but there was no warning given that some of the tables had wobbly legs and that extra care was needed. The spill happened solely because of the faulty table, not because of my actions. In the end, I had to leave the café in wet, coffee-stained clothes, and I was unable to enjoy the drink I had paid for. I kindly request that you investigate this matter and offer appropriate compensation for the inconvenience and distress caused. Yours sincerely,
The first thing I noticed was how incredibly hard the staff were working in order to produce cups of coffee as quickly as possible. My capuccino was delicious, as was a slice of carrot cake which was free with an offer.
Staff is very slow and americano coffee is not good
So slow, only one till which is ridiculous
The new Costa location used to be Pret A Manger. The ambiance was uplifted to a more bold interior decoration in line with the current trend. My visit was a pleasant dine-in experienced, the service was good despite having only one staff at the counter, his really doing his best providing good service to all customers. Not so many customers from the time of visit as it's 30mins to closing time. The offer was enticing that is why I was persuaded to avail, but more importantly the frap was really delicious and really to my liking. Will definitely visit again.
Very slow service, 4 staff working still you have to wait 30 minutes.
The best Cortado in Norwich and perfect place inside the mall. Good service and nice staff.
Costa Coffee is located at 210, Merchants Hall, Chapelfield Shopping Centre, Upper Ground, Norwich NR2 1SU, UK
You can contact Costa Coffee at +44 333 003 5883
You can find directions to Costa Coffee by following this map link