mydentist, Mill Lane, Llanelli

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Reviews

1. Sam Rosser ★★★★★

   diogo is a fantastic dentist he has both high praise from 18 year old son and from myself. he did a procedure today and it was totally painless. he really cares about his patients thank you so much

   almost 3 months ago
2. Vanessa Williams ★☆☆☆☆

   I had an appointment just after i was 60 and joked with dentist that i no longer have to pay. A week later i get a letter to say they are going private. The dentist never said a word to me when i joked about no longer having to pay. Like another lady was told there are no nhs appointments, i was told the same so reluctantly joined their scheme. I feel robbed as i found out today they have an nhs dentist. They wont let me swap back now and after all these years, at 61 i need a filling costing over £200. I paid my dues all my life and get treated like this. I am over 60 and so should get free check ups, but no, i have to carry on paying monthly and treatment is even more on top. What happened to looking after OAP,s? Practice very unhelpful. I am so dissapointed.

   almost 3 months ago
3. Turk9629 ★★☆☆☆

   I would score one, but the staff are friendly and polite. I recently had a check up 03/10, I explained I was in pain with toothache and the dentist advised to book an appointment for tooth extraction. The earliest I could have was 08/01/2026, I can barely eat now let alone make it through Christmas with toothache. I pay under their private scheme but I cant see any benifits given the wait time. Iam in agony and the tooth needs to come out I cant wait 3 months!

   almost 4 months ago

1. lynn lynch ★☆☆☆☆

   Phoned dentist to see if they do composite binding, yes we do they said, £70 for initial check, arrived for my 9.00am appointment, kept waiting, when seen checked my teeth (no treatment) wanted another £160 for each tooth. What a joke, would have given the £70 to charity and given it away than to these robbers.

   almost 6 months ago
2. craig roberts ★☆☆☆☆

   Worst dentist practice I've come across in my life. Went in January needing fillings and a new top plate. Was told to come back in a year. The dentist I saw was like he couldn't be bothered. He was rude and uninterested . Phoned today because I can't eat and my gums are swollen and was told next available appointment is may or June. Or in 2 weeks when I can't get time off work. And the receptionist who isnt even a trained dentist decides how urgent this is . ĵSurely this is an emergency as I can't eat ? The reception team are rude and talk to you like they couldn't care less .

   almost 2 years ago
3. Heather Banham ★☆☆☆☆

   My dentist will happily close a local branch, knowing there is already a shortage of NHS dentists, advise us to go to a fellow surgery and low and behold, not taking patients on. Unless we are private of course. Absolutely shocking service.

   almost 2 years ago

1. Dylan Harries ★☆☆☆☆

   How this company has such a high feedback score is beyond me. Apart from damaging your teeth, telling you to go private to fix them then washing their hands of all liability.....the reception staff are rude and driven by money and private care before the care of its patients. On the phones they sound more like bailiffs than receptionists, they must be on commission or something. I am and have always been polite and compassionate, i understand not everyone is the same but im sure the reception staff at my dentist LLANELLI have had no basic training and lack even the most basic of interpersonal skills. What does one expect when the their manager shows the exact same level of understanding as the staff shes managing. In my opinion, Mydentist the company should have a thorough look into the way things are run at the llanelli branch and who they are run by.

   almost 3 years ago
2. Clive Hocking ★☆☆☆☆

   Used to be a not bad nhs dental practice but seems to be going downhill. Today I phoned re a broken tooth. I was apparently “first in the queue” yet it took over ten minutes for someone to answer the phone. I was offered an appointment in december! Unless I wanted to pay, of course! My last appointment was a waste of time: Referral I’ve heard nothing about since. Xray - for what? Cursory examination and no worthwhile advice. Probably can’t get the european dentists since brexit, so stuff the nhs eh?!

   almost 3 years ago
3. Winifred Lewis ★★★☆☆

   Having been at your Practice for many years and our dentist leaving my husband and myself, who live together with one vehicle had appointments together. We have now been separated and have been told we cannot be seen together on the same day. We are a household, one journey makes sense.

   almost 3 years ago

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