The young shop manager did not seem very helpful when dealing with queries or taking the initiative to assist customers who may need support. Their manner came across as indifferent. In contrast, other members of staff demonstrated much stronger customer service qualities and were far more helpful.
Contacts & Location
π Address: Gold Street, Kettering NN16 8JA, United Kingdom
π Phone: +44 344 736 9000
π Website: www2.hm.com
Photos
Reviews
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G C β ββββ
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Sophisticated β ββββ
Blimey, came on here to leave negative reviews about the miserable as hell, hawk watching staff and see itβs nothing personal. Whereβs the manager from this store teaching the customer service, wonβt be returning, my partner was showing me his outside at the changing room entrance and the rude miserable woman came over and put this in front of me!!! RUDE AS HELL
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vanessa holyoak β ββββ
Shopping with my daughter who was trying clothes on and needed a different size only to be yelled at across the store by a rather scruffy looking shop assistant rudely telling us we only had 14 minutes before closing. This particular member of staff is in desperate need of some custom service training. We went on to purchase clothing from the self service. Not impressed at all. She couldnβt even look at us following her outburst. She needs reminding that without us buying H&M clothes she has no job.
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tia hill β ββββ
Everytime i come in here it's uncomfortable . The staff watch you like hawks and theyre so unfriendly. I went to the till as i had a voucher and it had Β£40 left on it (thats what the recipet they gave me last time stated on it) then they said theres Β£11 still remaining to pay when all the items i chose came to under Β£40?? They were basically laughing at me and it felt so uncomfortable then she mockily said 'youve got 35p left now ) as if i can buy anything with 35p??? Dont go here unless u wanna basically get bullied by staff . Its a shame cus they have nice clothes but i dont wanna go in there again
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CZ J β ββββ
I have purchased several items at this branch recently and must say it is not always a good shopping experience with some staff's unsubtle surveillance as you browse and when they stand outside the fitting room when you try on an item. The attendant then walking away as you go to pay for it, leaving other people in the fitting room unattended! It is nothing but profiling going on here and it's unacceptable! When querying, a staff member saying, "We get a lot of thefts". Pardon?? And you think it's ok to treat people the same regardless? Very bad show H&M!
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Lesley HArcock β β β β β
Love the range of clothing colour's and great fabrics good size range Love shopping in store wish there was a home section as well
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Craig Dobson β β β β β
Always have finger on pulse of fashion....love here and zara for men....very fashion forward.
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Christine Turner β β β β β
Good selection of clothes but not many ladies 18-20
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Michelle Sammut β β βββ
Everytime without failure they don't have the size you need! Not to mention there lingerie section most things too high for you to reach and so limited again in sizes it's not always a pleasant experience to shop here
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Mummy Playz Youtubes β β β β β
I like this store. Very handy to have, as no other places for children's clothes in the centre. Would like a larger selection of teen girls clothes if possible
New Review
FAQs
What is the address of H&M?
H&M is located at Gold Street, Kettering NN16 8JA, United Kingdom
What is the phone number of H&M?
You can contact H&M at +44 344 736 9000
How can I get to H&M?
You can find directions to H&M by following this map link