gb crew

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Reviews

1. Autumn N ★☆☆☆☆

   The worst customer service experience I have ever had. I ordered from GB Crew Clothing once before and everything was fine; good quality clothing at reasonable prices so I decided to order again. The wrong item was sent back in May 2025 and only today has a dispute been found in my favour and I am getting my money back. Although since they sent me the wrong item the company did say they would refund the cost of me having to return the item but that hasn't happened and I no longer have the energy to chase £4. They have ignored most correspondence, when you call they say the manager isn't available and she will call back. They use excuses after excuses. Luckily I have all the evidence in writing as I was advised to go to Trading Standards. Just ensure any correspondence you have between them is in writing so that if you have to take it any further like I had to then you have the evidence because they ignore, back track and gaslight just to get out of having to give a refund. I am just so relieved it's all over now and the conclusion is if you order and everything is fine you'll have a great experience any concern or issue and you'll be ignored and robbed.

   almost 7 months ago
2. Joanne Loot ★★★★★

   Really lovely clothes and a happy son. Arrived next day and beautifully wrapped. Will definitely order again

   almost 8 months ago
3. Rehana zaman ★☆☆☆☆

   So I ordered a pair of trainers for my son that were small I checked return process on the website, sent return for exchange. I then received a call advising I would need to pay postage for exchange which is fine but this should be advertised clearly on the website which it wasn’t, but I said was fine paid the postage. Received exchange which were still small so I emailed to ask if I can exchange for next size up as these were small too, was told they would check my original postage date and let me know. I then followed up with call to explain date of purchase and first exchange and heard the owner in the back say well they can’t keep exchanging them. I told the lady I heard what was said in back and am not exchanging for the laugh of it but because they don’t fit and you can’t expect customers to pay so much for branded goods and not exchange if they don’t fit. I followed up with an email advising it was unprofessional and rude. Got a reply to say return the trainers but no apology. I returned trainers and placed another order for the trainers in next size up with a sweatshirt. Next day received email advising due to error on website the sweatshirt is not available so they shall refund me and send the shoes, this was 4th March. I asked when I would get refund as error was on their side so I shouldn’t have to wait for refund but I had no reply. I rang 5th March spoke to the owner who said well for returns we do all refunds on a Saturday Morning providing they come in by Friday and we checked them over. But for items out of stock sold in error we refund immediately. Which obviously was not the case as they had not refunded me for the sweatshirt but on checking they also had the wrong refund about over £10 less than what i paid for the sweatshirt. Which was amended and I was promised refund would be processed that day, however it wasn’t I followed up with email next day and refund was issued but I was lied to saying oh no we did refund you yesterday which obviously they didn’t. For the returned trainers 4pm Saturday still no refund for the trainers, I then had to email again to eventually get automated reply to say refunded. I have bought from other designer companies and never experienced such service so unprofessional & unethical not forgetting rude!!! When buying online there will be issues with sizing as sizing does vary but the way it was dealt by GB crew was ridiculous. And me chasing my refund is not acceptable especially when they had wrong refund amount if I had not rang and flagged it up they would have left me out of pocket but funny how they were prompt to call me when they wanted me to pay for exchange postage!!! Save yourself time keep away from this company as this just a brief outline, but I was lied to, wasted time chasing them and didn’t even get an apology the attitude of the owner Sue stinks!!! GBCrew have replied on trustpilot claiming that the refund amount was only verbal error along with claiming rest of my review not true. However I have evidence that the refund amount was not an error as I have written confirmation sent to me with the wrong amount. Am sure this evidence shall prove everything else I said about Sue being rude unprofessional and my other claims true.

   1 year ago

1. Emma Baker ★★★★★

   Wonderful customer service,Gina was really helpful, order was perfect & efficient on delivery will definitely be ordering again, many thanks gbcrew xxxx

   1 year ago
2. Denise Hambleton ★★★★★

   Literally ordered some shoes and received them the day after , good high quality product and service definitely will be ordering again

   almost 3 years ago
3. Karen Hickman ★★★★★

   First time ordering and so impressed my order turned up first thing the next morning beautifully wrapped making my daughter extremely happy, thank you x

   almost 5 years ago

1. Michelle Da silva ★★★★★

   Lovely shop, lovely clothes and staff couldn't be friendlier. Yes the clothes are on the expensive side but that's because it's a designer children's shop so you can't expect anything else. If you want something special then go here.

   more 8 years ago

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