Greenhill Medical Centre Hospital in Swansea

Reviews

1. Govar Mohammed ★☆☆☆☆

   “The receptionist, whose name is Jemmy or Jenny — I’m not sure exactly — was very rude and disrespectful. I waited for one hour just to be told that I couldn’t have an appointment, not for today and not for any day in any week.” feel that a receptionist should be polite and professional, not speaking in an uneducated or inappropriate way. SHE IS SO RUDE ST!

   almost 8 months ago
2. Sarhang ★☆☆☆☆

   I am extremely disappointed with the behaviour of the receptionist (Jemmy) at this GP practice. I called to book an appointment after the doctor had personally told me to phone and come in to be seen. However, the receptionist spoke to me in a very disrespectful and unprofessional manner, insisting there were “no appointments,” completely ignoring what the doctor had said. This is not the first time either — she previously spoke the same way to my daughter as well. The attitude is rude, dismissive, and totally unacceptable for someone working in a healthcare setting. Patients deserve respect, clear communication, and basic courtesy. This level of unprofessional behaviour should not be happening at all. I hope management takes this seriously and addresses the issue immediately.

   almost 8 months ago
3. Shaik Abida ★☆☆☆☆

   The worst GP centre ever, even after waiting for so long to talk an appointment. I have started calling at 8 and call was connected at 8:38 and from 3 days they say no vacancy for today. There will be no one but still it will be very busy. I'm having infection and suffering from a week making a call from 3 days and same thing is said all the 3 days.

   almost 8 months ago

1. Peju Mojeed ★★★★★

   Been on the phone since 8:00 and was told am number 9 and the call kept moving till it was my turn and the receptionist said she get no space for appointments rudely and there is nothing she can do and these is just 8:28

   almost 9 months ago
2. Leanne Thomas ★☆☆☆☆

   This is by far the worst Dr surgery I have ever been with, I've had days where I've been on hold from 8 in the morning til gone 9 o'clock, to have an answer and then to be told they have no appointments and can't even be bothered to book one for the next day for me, as they said I have to ring again the next morning for an appointment. The receptionist staff are extremely rude and clearly can't even be bothered to answer the phone half the time, clearly can't do their jobs properly! I am now in the middle of trying to register with another surgery because I cannot keep putting up with this. I hope this surgery gets closed down as it is being run by absolute fools. If there was an option to rate this surgery 0 I would!

   almost 9 months ago
3. Joanne Evans ★★☆☆☆

   Not very good at answering phones. Called various times of the day but still no answer. Have called in to speak to someone and phone seems to be on mute with red light constantly flashing. Have been told on several occasions that there is a problem with the phones.

   almost 3 years ago

1. Anna Bryn ★☆☆☆☆

   Been with this practice for years. But the patient-doctor relationship has long gone. Some of the reception staff are fine not some are extremely rude and need a lesson in politeness and respect. Apparently you have to call between 8am-8.30 for a call back. Answered at 8.33am to tell me the doctor wasn't in this morning yet "all appointments are gone"? Something funny here. AND it's nothing to do with covid or whatever excuse they want to come up with. Will need to change surgery after years of being a fairly good practice.

   almost 4 years ago
2. Brian Conway ★☆☆☆☆

   Call between 8am-8:30 am for make appointment!!!! THEY ANSWERED (8:35AM) "sorry! You should call between 8, 8:30" THEY HAVE NO RESPECT ANYBOBY!

   almost 4 years ago
3. Paloma Burbidge ★☆☆☆☆

   Cancelled my appointment - without leaving a message. No apology - I noticed a missed call from the surgery and I tried calling back twice in the morning and got cut off. This is the 3rd day so have to take off work. Very unhappy!

   almost 4 years ago

1. Nikita Lyn ★☆☆☆☆

   Absolutely disgusted with the way the receptionist just spoke to me! I have been trying to get ahold of the practice for an hour now and every time I was disconnected. When I finally did get ahold of them she was rude and uncooperative. She spoke to me in a disgusting manor. How am I supposed to get professional help when the receptionist treats patients was such disrespect. Mental health is is growing and people are dying from this and people like this receptionist isn’t making things easier or better. Had left me feeling even more worse then when I first rang. I would have a serious think about who you have answering you phones and how they deal with people ringing regarding appointments

   almost 5 years ago

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