P B Pharmacy Ltd

Reviews

1. Ryan Lodge ★☆☆☆☆

   5/5 Customer Unsuccessfully Served I switched away from this pharmacy a few years ago due to long waits, with queues regularly spilling out the door and round the corner (not exaggerating). As they were offering flu jabs this year, I booked a first appointment, only to turn up and be told they had cancelled the appointment 5 minutes before my arrival. No worries, I'll rebook. Having just been in for my second booking, I waited in the queue (packed with others in the small waiting room, sheltering from the rain as the door blew open repeatedly) with four other customers in front of me. The first customer had the wrong medication issued, and was not allowed to have the prescription given back to redeem elsewhere, even though this was the pharmacy's fault. Happily, the second customer's medication was ready! But the pharmacist was not available to sign this out for several hours - the poor woman is still waiting there as I write this message as it is urgent she gets her medication following several delays already. The next two customers were also not given what they needed, but reasons are too personal to put into a review. I myself then got to the counter, only to be told that yet again my appointment had been moved last minute, with lack of prior warning and apparently zero forethought. Staggering - out of five customers in a queue, not a single one of us was served correctly. This place clearly has some serious operational issues, even before commenting on doors swinging in the rain, a small waiting room packed with vulnerable people and lackluster service from staff. Very much do not recommend. My next flu jab (if i get one before the season has ended) will absolutely not be booked here. Service from staff was okay, but no apologies and clearly there is woeful management, poor operational planning and a clear lack of respect for customers. Shoddy - find yourself a better pharmacy.

   almost 2 months ago
2. Jane Hopkinson ★★★★☆

   Friendly efficient staff. You aren't ignored for 5 minutes whilst standing at the counter as has happened to me in other pharmacies in the town.

   almost 5 months ago
3. mark wilkinson ★★★★★

   Outstanding. Everyone is friendly, but much more important very caring and knowledgeable. They understand the issues which arise from complex diseases for which multiple drugs are needed. I wouldn't go anywhere else!!

   almost 6 months ago

1. Vicky Clynes ★★★★★

   Wouldn't use any other pharmacy. All staff are lovely. Someone's there's a wait but I don't mind that. A special thank you to Laura who helped me when I was in so much pain, sat me down and was kind and reassuring.

   almost 6 months ago
2. Coral Streader ★★★★★

   Over the years, I have found the reception staff to be welcoming, with a cheery manner. They had to put up with a lot of disruption for considerable time with the leak in the shop and the temporary move to another shop (both of which were outside their control), very limited in space. Nevertheless, they kept the ship afloat, despite frustrations from customers, and no doubt themselves. Mina, the lead pharmacist, comes over as experienced, demonstrating care and patience, amid a kindly smile and sense of humour. He became my lifeline during Covid when gaining access to a gp or other medically trained member of staff became difficult, and he has increasingly become my 'go to' first line for medical advice. I thank the whole team for the service they provide to our town. We are blessed.

   almost 10 months ago
3. hazel jordan ★☆☆☆☆

   Absolutely shocking the pharmacist thinks she's a GP messing with prescriptions sent by my doctor stopping important drugs and I think she's called Donna rude vile no compassion Absolutely avoid and I will be putting a formal complaint in as this is the second time she has messed with my meds and even sent me antidepressants that I no longer take and were not on prescription Absolutely awful.

   almost 3 years ago

1. Pru Whittaker ★★★☆☆

   It can often take 10 mins for staff to find our prescriptions. Meanwhile people are queueing outside. Their system doesn't seem to be working efficiently.

   almost 5 years ago
2. Angela Slaney ★★★☆☆

   Pharmacists and staff are mostly very helpful. Getting prescriptions sometimes takes longer than it should as the system for storage presents uncertainty for staff. Generally there will be a queue. Edit: now part of the Paydens chain.

   more 7 years ago
3. Alan Price ★★★★★

   Can be an extremely busy pharmacy, despite there being another four within 200 yards. Staff are very friendly, and eager to help.

   more 7 years ago

1. paul roper ★★★★★

   I have had excellent service from this pharmacy. They are friendly, very helpful, and do their utmost to deliver my medication as quickly as possible.

   more 9 years ago

FAQs