Boots Pharmacy Kemptown, Brighton and Hove

Reviews

1. Will Bowers ★★☆☆☆

   The sign on the door states that the pharmacy closes 12:30 and opens at 13:00. Neither the google listing or the Boots website state this, so if you forget, you're reminded after making the journey and having to wait outside, wasting a limited lunch break. I'm not the only one, as I've stood in a queue on that narrow pavement outside. As it closes at 17:30, I don't finish work in time to get there in the afternoon, as I'm sure is the case for many others. Other businesses have figured this out by displaying their opening times properly, or having their staff take staggered lunch breaks to ensure continuation of service. As this pharmacy is small and has limited stock, about half the shop is taken up by the pharmacy, suggesting that prescription collection is important to this branch. By not showing the listing, you make your service simply less useful. I've personally found alternatives, but a lot of older and disabled people in the community rely on this pharmacy to survive. Please just take that small step to advertise your opening times better.

   1 year ago
2. Sam Eccles ★★☆☆☆

   Turn up at 13:20 because the sign says lunch 12:30-13:00. And there's just a handwritten notice on the door saying "back at 13:30". So I get to wait for 10 mins in the cold. Nice

   1 year ago
3. Magnetika666 ★☆☆☆☆

   I am sorry... is this a joke? Some of us w disabilities need our prescriptions asap and don't have the time/resources/energy to keep chasing/coming back... this was at 10.10am today and the 2 staff members were inside looking at me.. Also why don't u open the shop bit at least if u can't open the actually farmacy... Who does that? because the staff is late? Am I being unreasonable?

   almost 2 years ago

1. Tracy Penman ★☆☆☆☆

   The worst chemist in all of Kemptown. If you want helpful, polite staff and if you want friendly advice avoid like the plague. Half the time they don't open on time. All the time they don't answer the phone. The staff chat and gossip at the back and dont acknowledge your presence and if you dare to ask for service you're made to feel in the wrong. Stuck up and unapprochable pharmacist. Staff are lazy and don't care for customers. Had a repeat prescription there for over five years and each week it was late or missing items. Avoid if you can!!!!

   almost 3 years ago
2. Kinga ★☆☆☆☆

   That the last time I'm using this boots aswell. I showed up first thing in the morning before work. They do open at 9. I was there 9:05 .. just to be told, sorry- pharmacist is not in yet , I cannot open. I was just picking up my online order but the lasy said sorry , nothing i can do .. Such a hassle. Had to go back again and because they close so early , accommodate that too and finish earlier in the day. What a waste of time. And - long queue. I wouldn't recommend .I will just do home delivery next time.

   almost 3 years ago
3. Jamie Meads ★☆☆☆☆

   Doesn’t say anything online about lunch closing. Luckily it was 13:02 I turned up and the front door says closed from 12:30-13:00 however the lady in the shop said they aren’t open until 14:00!!!! 30 minute round trip wasted to have to return later!

   almost 3 years ago

1. Totes Forever ★☆☆☆☆

   Came down with covid and required some medication which the doctor had sent to them, so I tried calling in to arrange for a friend to go in and collect it for me. The phone just rang all day, I tried over 10 times and gave up in the end. Luckily I found some old stuff I had at home.

   almost 3 years ago
2. Robert Martin. ★☆☆☆☆

   The staff are so rude, walked in and they were standing at the back talking amongst themselves, no acknowledgment I was even there, ten mins later I finaly get tired of waiting and ask for service, was rudely told Id be seen when they were ready. Once they finally came to serve me, I found out that the prescription that was ordered on for me, had been ordered wrong and I would have to come back another day, Id already waited 5 days, totally un acceptable no apology and made to feel like they just didnt care whether I got it. AVOID LIKE THE PLAGUE

   almost 3 years ago
3. Kate Hayhurst ★☆☆☆☆

   Went in to collect my prescription feeling very unwell. The guy behind the counter was very abrupt and made me feel like I was an imposter. Zero customer service. Will be redirecting my prescriptions elsewhere. Avoid

   almost 3 years ago

1. stan simons ★☆☆☆☆

   I have been getting my prescription from this chemist for years over the last 5 months they never send a text to inform you your prescription is ready, they never order your prescription they forget to inform you that there may be a delay, they never answer the phone, whoever has now taken over is going to lose all faith from customers due to their lack of care. This is not a chemist that you can depend upon, they lack in every aspect of care. horrible service...

   more 8 years ago

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