Oh such a mixed bag, from wonderful over the counter experience to dreadful phone manners. I am writing this as I feel the person who has put me on hold again, should really inform me that they have as there is no audible indication.
I have been coming for years now and the whole team are so lovely, friendly and patient. You couldn’t ask for a better service . They work very hard and always greet people with a smile. I’m so happy to have them as my local Pharmacy.
Recommend Gunns to everyone! Whenever Boots or Superdrug tell you 'no, we can't get hold of that prescription' you can guarantee Gunns will be able to help. Lovely staff too with the patience of saints. All smiles and genuine warmth. Bonus points to Max for being really friendly.
Whenever I walk into Gunns they are very attentive, especially Max who has a lovely manner with all customers and will try his hardest to help you get what you need. Very knowledgable about products and what’s moving in and out of the pharmacy. I moved to Gunns after experiencing delays consistently with my previous pharmacy. Since I’ve been with Gunns I haven’t had to wait very long to collect my prescription.
Having been pretty much ignored at the bigger chemists, even told that the meds I needed weren't avaible, even to be ordered, I went to Gunns. Not only did they have some of what I needed, but also ordered in what they didn't have. The pharmacist couldn't have been more helpful, friendly and understanding. Five star service, Thank you.
I have asked questions regarding my prescription to be told they weren't listening and weren't sure how to help. The question was regarding dosages and on alternatives which is what my GP asked me to do. I had to go and ask about alternatives to a difference pharmacy who were equally confused on why the dispensing pharmacy couldn't assist. Second time this happens.
I can't comment on the dispensing of meds for Gunns, but after being ignored at a big high-street pharmacy nearby, I popped into Gunns with a question and was quickly greeted by a super-polite staff member who offered up several solutions/ideas - including a free way of treating at home. Good first impression and I'm sure to pop by again :)
So helpful in an emergency, great telephone manner . Thank you Gunns, will be making you our main pharmacy
Owner clearly been doing the job way to long, I dont think he has a caring bone in his body. Very rude and not willing to listen. My 5 year old with autism and adhd has become very poorly today and have had to get him from school. I'm a single mum with no support so when the doctor called to advise about sending antibiotics to gunns as he needs fluid and they was showing they had it in stock I thought I would phone as I wanted to see if there was anyway it could be delivered. To be told they dont have it wont be ordering it in and will put it back to spine and I have to do all the phoning around to see if anywhere had it in stock I kept getting what I was trying to say cut and not let to finish what I was saying I feel surely there is a system they can check to see where it is in stick and try and be helpful in some kind of way but nope just. I for one find it a worrying time at the momemt with children with what's going around and has just sent my anxiety through the roof not that I have any way of collecting medication with a poorly child but I have done nothing but call around where I feel there could have been a little bit more help from the owner. Every place I have tried to call lines are nothing but busy. Surely places like this have a duty of car. Very disappointed i bet if this was one of the owners children he would make sure he got what was needed in a heartbeatplace should be closed down or maybe it's time for a new owner as this one dont care about anyone or there feelings or why a parent would be so worried
Gunns Pharmacy is located at 108 Western Rd, Brighton and Hove, Brighton BN1 2AA, UK
You can contact Gunns Pharmacy at +44 1273 734227
You can find directions to Gunns Pharmacy by following this map link