Blacks Clothing Store in Brighton, Brighton and Hove

Reviews

1. Ryan ★☆☆☆☆

   Avoid! Four Weeks and Three Delivery Failures Due to Cheap Courier Choice I wish I had read reviews before ordering. My experience with Order 611169768 has been a complete nightmare. After ordering a tent a month in advance, I am left without the item just days before I need it. The retailer's commitment to using the cheapest courier possible, Evri, has resulted in three separate delivery failures. The tent was lost/delayed by Evri the first time, lost/delayed by Evri the second time, and despite a direct assurance from customer service that a better courier would be used, they sent the replacement via Evri a third time, resulting in yet another failure. This is not a mistake; it is a systemic failure of their logistics. They prioritize saving a few pence on shipping over ensuring the customer actually receives the product. Terrible service, broken promises, and zero product.

   almost 9 months ago
2. ann crane ★★★★★

   Amazingly helpful staff.very informative about their products and able to give sensible advice to novice walkers.was able to select products with confidence especially store manager

   almost 10 months ago
3. sean smith ★★★☆☆

   Bit of an odd shop. Varied prices, a bit like DFS - never ending sale of certain items. Some items more expensive than other shops. Used changing room, absolutely filthy. Mentioned this to staff member.

   1 year ago

1. Lucy Astol ★★★★★

   I recently visited Blacks and had the pleasure of being assisted by Harry, who made my shopping experience truly exceptional. From the moment I walked in, Harry greeted me with a warm and friendly demeanor, immediately making me feel welcome and at ease. What stood out the most was Harry’s extensive knowledge of the products. Whether I had questions about outdoor gear, clothing, or accessories, he provided clear and detailed explanations, ensuring I understood the features and benefits of each item. His advice was honest and tailored to my specific needs, which I greatly appreciated. It was evident that Harry genuinely cares about helping customers find the best solutions rather than just making a sale. Beyond his expertise, Harry was incredibly helpful and went above and beyond to ensure I had everything I needed. He patiently helped me compare options, answered all my questions, and even offered practical tips for using the gear I purchased. His enthusiasm and passion for the outdoors were contagious, making the shopping experience not only productive but enjoyable. Thanks to Harry’s outstanding service, I left the store feeling confident in my purchases and excited about my upcoming adventures. It’s rare to encounter someone as knowledgeable, approachable, and dedicated as Harry, and I will definitely be returning to Blacks for future needs. If you’re looking for top-notch service and expert advice, I highly recommend seeking out Harry at Blacks. He’s a true asset to the store and made my visit unforgettable.

   1 year ago
2. Tim Husain ★★★★★

   Helpful and friendly staff and a nice selection of outdoor products at good prices. Also offer student discount.

   almost 2 years ago
3. DebDoo Jones ★★★★★

   I was helped by a young man called Lawrence. He went out of his way to sort out an issue that I had had with some boots. Customer service excellent.

   almost 3 years ago

1. Nicholas Milne ★☆☆☆☆

   Awful experience. Ordered ski goggles for next day delivery and received purchase confirmation. They never arrived. Had to phone up to check their whereabouts only to be told they were actually out of stock and asked if i'd like a refund which would be with me in 5 days. Would have preferred the goggles. Shambles - would strongly advise to avoid.

   almost 3 years ago
2. Jamie W ★★★★★

   Went in with the vague hope of finding some affordable waterproof trousers. The adult sizes cost more than I could spend on myself during Christmas week, but after nosing around the children's section I found a teenage size which easily fit me & only cost £15. The brilliant guy with an African accent confirmed the price was correct so I bought them and left the store very satisfied, thank you.

   almost 3 years ago
3. Calvin Laidler ★★★☆☆

   Okay but didn't have what I wanted in my size, sales staff were not as helpful as they could have been... Talking amongst themselves at the till rather than helping customers, they lost a safe as a result

   almost 3 years ago

1. William Axtell ★★★★☆

   I wanted my first pair of hiking boots but was a bit unsure of my size and what to look for, beyond that I wanted leather for extra waterproofing. The staff were really friendly and helpful, getting out loads of shoes and helping me make a choice. I found a pair I really liked but they were only in store in fabric, so they ordered the leather version for me. This is where I'm knocking a star off as I thought I would be able to pick them up in store, but I later found that Blacks isn't currently doing click and collect and I'd set up home delivery. This was a bit inconvenient as I didn't want my shoes potentially stolen off my doorstep and so had to stay home to receive them. That said, the delivery process was very smooth and efficient and I was keapt well-informed by the courier (Hermes) when to expect them.

   almost 5 years ago

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