Norfolk Community Health and Care NHS Trust Norwich

Reviews

1. Devon McInnes ★★★☆☆

   A mixed experience here. Came here for a blood test, and the two ladies doing the tests (one with short blond hair, the other was also blonde with blue eye shadow) were lovely, really professional and engaged in friendly conversation, remembering us from our bloods 6 months ago and I would give them 5 stars. However the reception was our issue, the receptionist we dealt with was very quick, harsh, and rude to tell us that we are wrong and they are right for a very easy to make and simple mistake. We went to register our blue badge as per the signs with a photo of the blue badge, having misread that it says take in the "photo portion". Would have been much more professional to just say "oh sorry, it actually says this, would you mind going to get the blue badge" but instead we were met with hostility and accusations. On top of this she unnecessarily asked about my medical conditions even though I had presented blood test forms, there is no reason the receptionist needs to know about this if I am only coming for blood tests with the correct forms. Manners don't cost anything.

   1 year ago
2. Peter Zielinski ★☆☆☆☆

   Brief outline of myself. 69 years of age & terminally ill with Emphysema & COPD. Use Ventilator and oxygen as & when it's needed. With a multitude of pills & inhalers to keep me going. Support was given by NCH & C Up until last week the care provided by the Matron was exceptional. However, last Wednesday I received a phone call to inform me that I would no longer be receiving the care and support that had been sustaining me through my illness. No reasons, no alternatives apart from being told to use my GP. Who, I might add, have told me direct that they are not specialists & their idea of help was for me to call 999. Apparently my area does not have a back up plan for when Matrons are not available. (Other areas do). I can't believe that I have been left on my own to deal with the forthcoming end of my life. Where is the justification? The people in charge must be heartless. Shame on them

   1 year ago
3. Daniel Hristov ★★★★★

   Went to get a blood test and I think the phlebotomist’s name was Melody? (Orange block) She was absolutely incredible and had a very positive vibe. The receptionist was also very good in dealing with checking me in for the blood test. Generally it was a very positive and good experience.

   almost 3 years ago

1. James Lydle ★☆☆☆☆

   1/11/22, I just had a notice from parking eye saying I failed to pay on the 26th September, the parking machine didn't work neither would my parking app. I have been again and this time there were no machines they had been removed, when my wife asked in reception she was told it was OK no need to pay ! There were men working putting up new parking signs. I don't deny I was there as the very much working cameras will prove, I think the system will show hundreds of others also failed to pay, the first time I did pay the a ticket from another carpark around the corner but, I don't hang on to parking tickets for months like others I do tidy up a bit, we have emailed parkingeye I wonder if it will be squashed as quick ?

   almost 3 years ago
2. margaret lambert ★★★★★

   It's almost a year since I lost my lovely husband Eric Lambert.and myself and my family met your wonderful team of carers. Eric was released from hospital with terminal cancer this is when we Hom met these fantastic people. The way they looked after Eric was great.Their friendliness to the whole family couldnt have been better.Thank you so so much.Homeward .

   almost 3 years ago
3. Disney Feebs ★★★★★

   I am absolutely blown away by the standard of care in this hospital. I was referred to podiatry for Ingrown Toenail surgery which I had done a few weeks ago. Every member of staff I have come across has gone above and beyond and made me feel comfortable, safe, heard and looked after. The level of care and “customer service” has been outstanding. The car park was fine, no issues at all. It was great to be welcomed at the door to guide you where to go. Highly recommend the podiatry team!!!

   almost 3 years ago

1. MCS McDonagh ★★★★☆

   29.09.2022 Came for a covid booster and flu vaccination. Easy to park - no need to pay as meters have been taken away. Main reception is accessible. Flu vaccination waiting room is the green room.

   almost 3 years ago
2. Kiran Pandit ★★★★★

   Had my Covid Vaccination here today, it's common for people to get lost in searching the vaccination site, please go through the Entrance 'C' right after the Community Hospital NE-Bound bus stop on bowthrope road (exact co-ordinates: 52.634293,1.261731) Don't go to entrance A or B. There is ample parking space and wheelchair accessible, one can notice the vaccination centre directions and there are security and staff outside the site for guidance. The centre was clean, waiting area was being sanitized after each person leaving and the staff there were kind, friendly and humble towards all the people, right from the entrance until the exit had a pleasant experience. There are drinking water and Toilets available inside the site.

   almost 5 years ago

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