Always a friendly face, very lovely staff. Had a situation with a strange man making a woman very uncomfortable and touching her in the queue. The pharmacists reacted very well and were incredibly reassuring. Could not recommend enough.
Excellent service and very polite staff. Always very helpful. Sometimes have to wait 5 mins or but understandable as they are under pressure day in day out. Far better that Boots opposite !
Brilliant staff and amazing service! The staff is so polite and nice every time. Solve all the issues whatever the problem is - I love them!
Awful customer service. The last two times using this pharmacy, I have had to leave to go over to Boots to have some form of human interaction or any chance of completing my prescription. Regularly left standing at the counter as if i’m the only one in the store. No indication of how long I am expected to stand and wait for a ‘hello’ or ‘sorry we are very busy, we will be with you as soon as we can’. Even a head nod or wag of the finger would show they have acknowledged they have a customer. Non pharmacist staff, who are visible, make no effort to interact in any way, making things even more laughable.
Don't bother! A pharmacy that has NEVER prescribed anything as they are always busy or have a backlog! Five times over 3 years I've tried, always the same answer, I don't bother anymore....useless!
Very rude off hand manner ,with a women pharmacist, no one at counter ,for a good while,& number of us waiting. Never go there again!!!
Awful ,they never answer the phones. They are meant to pick up my prescription from doctors but haven’t done it. And a Very rude woman running things there
Appalling service! Refuse prescriptions on several occasions! Told to come back due to staff shortage. Never answer the phone.
I have usually found Well Pharmacy to be helpful and friendly over the years until today 27.05.22 when I picked up a prescription later than normal. The sheer rudeness I received from the new lady (pharmacy assistant) in front of other customers was something else. I don’t know who she thought she was, or who she thought she was talking to. All because I left my prescription there for a couple weeks. It was as if I ‘had put her out’ for looking. Bearing in mind I’am an NHS worker and deal with the general public on a daily basis. So I know what true hardship is. I think she’d be more suited somewhere which isn’t customer service oriented as she clearly doesn’t know how to speak nor deal with people. Go to Boots across the road until Well Pharmacy sort their staff out as this isn’t the first complaint I have heard about her.
Worst experience ever . They usually never have the medicine in stock . One of the male pharmacists was so rude and arrogant it was unbelievable. Telling an asthma patient that an emergency supply is only for those that need it and only given on weekends and bank holidays (it was a Friday ) like asthma is something you can self control.. ??!! Made me feel vulnerable. Never going again so glad I have boots across the road from who are more professional and helpful.
Well Pharmacy is located at 55-57 Uplands Cres, Uplands, Swansea SA2 0EZ, UK
You can contact Well Pharmacy at +44 1792 470575
You can find directions to Well Pharmacy by following this map link