Boots Store in Swansea

Reviews

1. Catherine Brown ★☆☆☆☆

   Just had an awful experience in the Swansea Boots store Mix and Match 3 for 2 wasn’t applied to our receipt and staff “Ruby” argued that you had to have three of the same item . Asked to refund the items as it was for a secret Santa with a price limit (we explained we would get three of the same) and immediately she was clearly unhappy huffing and slamming items on the counter whilst scanning them off to refund. Then she failed to refund one of the items and had to be asked again because she had the item behind the till but we had no refund for it. Then when we went to buy the 3 for 2 on another set of items that were £5 each, she said it would be £25 which makes no sense so we had to leave without any of these items. Bear in mind we already spent about £40 on other items.

   almost 7 months ago
2. Terry Terry ★★★★★

   Called in Boots in Quadrant to return Shaver today had a problem with receipt but the Ladies on the counter sorted all without any issues, must admit excellent service, Thank you

   1 year ago
3. Wendy Thomas ★☆☆☆☆

   Well, I am absolutely disgusted at boots the quadrant Swansea:. I called in on the 11th of June 2025 to buy a variety of toiletries but most importantly a present for my niece for her birthday which was on that day. It was a bath moose. As soon as I got home, I was about to pack the present when I opened the lid to the moose (thank goodness I did!) Only to find that it had not only been open but used and the top of the neck of the can was completely in a mess and the moose had run out of the nozzle. Obviously somebody had used it when it was on the shelf. At this point, it was 5 pm and the store closed at 6 pm. I live 5 miles away from the shop so had to make a race to the shop before it closed as I needed the present for that evening. Bear in mind that the journey took me 30 minutes (in traffic) to get to the store and 30 minutes back. So my time and my petrol has been used unnecessarily! I am furious!!!The Assistant was very kind and apologetic and changed the item which was the least I could have expected to be honest. I would suggest that when anyone purchases an item that is possible to be opened by the public, then they would be wise to open it and check for damage. It’s not difficult and would save the customers from buying damaged products and having to return them. Maybe you could put a memo out there to the stores to do this. I am still disgusted and furious and obviously will be telling as many people as possible.!!!

   1 year ago

1. Sophie Taylor ★☆☆☆☆

   Wish I could put 0 stars. Beverly from this store declined my mother’s double discount as it “wasn’t on the till to scan” when my mum asked about it as it was the last day she told her it was expired. This is the last double discount day so can still be used. Clearly this employee was either too lazy to look for the piece of paper to scan or she needs extensive training on the offers. My mother was embarrassed by this and it’s such a negative experience on her behalf.

   1 year ago
2. Jason ★☆☆☆☆

   Subject: A Deeply Unpleasant Experience at Boots Swansea – Complaint About Staff Conduct Dear Boots Head Office, I am writing to express my absolute disgust at the disgraceful and unprofessional behaviour I encountered yesterday at your Swansea store, which has left me questioning how a national pharmacy chain can allow such individuals to represent them on the front line. Suffering from a heavy cold, I entered the store seeking to purchase Night Nurse — a perfectly reasonable and common course of action. Instead, I was subjected to what I can only describe as a petty power trip from an older female staff member who clearly had no interest in helping me. Her behaviour was officious, obstructive, and thoroughly unprofessional. She appeared more interested in flexing her limited authority than in providing any semblance of care or service. After a series of inane and rigid questions, she smugly concluded that she would not sell me the Night Nurse, claiming I had a “tickly cough” and not a “chesty cough” — a rationale so absurd it would be laughable were it not so insulting. It was immediately clear this was less about clinical judgment and more about control — an employee clinging to a clipboard and a sense of inflated importance while forgetting she is dealing with unwell, paying customers. Her attitude was contemptuous and her tone dismissive, completely devoid of basic decency, let alone professionalism. She made what should have been a quick, routine purchase an unnecessarily humiliating and frustrating ordeal. Her lack of empathy and poor customer service skills were astonishing. Thankfully, a manager intervened and, without hesitation, overruled her and authorised the sale. That alone speaks volumes. If even a store manager can see the absurdity of her stance instantly, one has to ask why she is still employed in a customer-facing role at all. Let me be clear: this woman should not be allowed within ten feet of a pharmacy counter, let alone be entrusted with making judgment calls about customers’ health. Her behaviour was arrogant, petty, and wholly incompatible with the Boots brand — a brand I, like many, once associated with care and professionalism. I expect this complaint to be taken seriously, and I would appreciate confirmation that this individual’s conduct will be investigated. If Boots has any interest in retaining public trust, it must ensure that staff like this are either retrained or removed. Cofion cynnes / Kind regards

   1 year ago
3. angelika adamczyk ★☆☆☆☆

   Absolutely ridiculous. Literally a 15 years old boy took my prescription and told me I have to wait 30 min for one cream doctor prescribed me . Then when I kindly asked why is it that long I been attacked by an old lady who told me no only me waiting and they have no pharmacist . I don’t know what’s going on in those pharmacies it’s a second one but I went to and I’ve been told they have no pharmacist and ok top They was rude . Come on kindness doesn’t cost you don’t know what’s the person going through

   almost 3 years ago

1. Tara Neale (HomeCrazzyHome) ★★★★★

   I went in on a Sunday for plastic covers for an ear thermometer. Even though the pharmacy was closed, the staff were helpful in locating the item. It was a relatively quick and painless shop. Even the cosmetics kiosks up front were not overly powering with stink.

   almost 3 years ago
2. Jon Dew ★★★★★

   Attended Boots to have regular eye test and to purchase new glasses. Both the optician and the sales assistant were friendly, professional, comforting and placed me at ease whilst offering a first class examination and assistance. Boots may not be the cheapest for frames or lenses but the service is superb

   almost 3 years ago
3. Chloe James ★★★★★

   We attended the store today 12/12/2022 at 12:59, My friend was looking for a lipliner originally and we walked away with a loner, and two glasses. Will who worked for the Mac Make-up section was brilliant in his approach, his advice and his feedback on the colours. My friend feels great walking out of there for what she intended to go in for. Would recommend Will 10/10 service

   almost 3 years ago

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