Norfolk and Waveney Mental Health Foundation Trust Medical services in Norwich

Reviews

1. Clifford M Willett (Cliff) ★☆☆☆☆

   Should you choose to engage with the NSFT, my advice would be to manage your expectations. Expect lengthy waits. Expect staff to vanish into thin air, with no effort made to keep you informed and no replacement provision arranged. Expect promises of support to be made, then withdrawn with no clear explanation. Expect to have your feelings constantly invalidated and to be treated as an inconvenience rather than as a person. Expect to be unexpectedly discharged and told to ask for a new referral should you need further help. Then expect to go through the same inept charade again if you actually do have the audacity to get another referral. If you're prepared to tolerate all that, you're a far stronger person than I. Personally, I wouldn't engage with this institutionally incompetent NHS Trust again if you paid me my own weight in gold to. Literally. (One star awarded only because it's impossible to give zero.)

   almost 6 months ago
2. tori ★☆☆☆☆

   Another establishment that does not know what data protection is. I recently learned they’ve been sharing my “confidential” emails I’ve sent to them with my medical practice without my consent which contained personal information. I initially had a consistent therapist. Unfortunately, I was suddenly discharged without explanation. When my therapist queried this, she was told it was a “mistake.” The therapist I had been seeing left in October, and after that I received no contact or support for several months. The next correspondence I received was an invitation to an assessment by Sam and Aaron in February this year. Despite sharing the severity of my difficulties during my assessment, I was sent a discharge letter a couple of weeks later. Ms Julia (who I’ve never spoken to) sent a letter to my GP which had several points of them lying about things I had “shared” with them in an assessment which I hadn’t. In the letter they also tried to validate the reasonings they’d discharged me (I have a diagnoses that is on-going/not curable therefore it’s difficult to accept these reasons based on NICE guidelines.) I opened a formal complaint with them due to all of the above. It highlights the lack of continuity and appropriate support within the service. Being discharged, lied about and having personal information shared after openly discussing severe mental health struggles does not inspire confidence in the team’s commitment to patient care and safety.

   almost 7 months ago
3. Dana Youngs ★☆☆☆☆

   NHS Mental health failed my daughter diabolically. As did caffcas and social. They are all in each others pockets playing God with people's lives! The only good thing is my daughter is still here. Not through any help or care from them. The very people who are meant to be at the forefront of compassion and caring.

   1 year ago

1. Pod Uk ★☆☆☆☆

   Disappointing and Biased Experience with Norfolk and Waveney Mental Health Foundation Trust I really wish I didn’t agree with the negative reviews, but unfortunately, my experience confirmed the concerns raised by others. If you’re looking for help or hoping for meaningful change, I would recommend looking elsewhere. After many years of emotional abuse in previous relationships, I sought help from Norfolk and Waveney Mental Health Foundation Trust to support my partner and me in working through our issues and triggers. However, the female representative assigned to us made deeply biased and sexist remarks, which I found incredibly damaging. While my partner received full support regarding her 17-year-old child, I was told I should leave my 11-year-old and 17-year-old to "live their own lives"—despite having a strong relationship with my children. I was shocked that the counsellor's advice seemed based on gender bias, as my partner’s role as a mother was fully supported, while my role as a father was disregarded. Additionally, whenever I was asked a question, the counsellor often redirected my partner to answer for me, which left me feeling sidelined and disrespected. Both my partner and I felt that the counsellor’s attitude was extremely dismissive and biased against men. After submitting a written complaint, I was contacted, only to be told how "lovely" the counsellor was and informed that my complaint wouldn’t be treated as a formal complaint, but rather as a "training exercise." This response felt dismissive and invalidating. Overall, this experience has discouraged me from seeking further help, and I would not recommend Norfolk and Waveney Mental Health Foundation Trust to anyone, especially men, seeking unbiased and supportive mental health care.

   1 year ago
2. BrisingerUK ★☆☆☆☆

   This disgrace of a foundation has treated me with contempt, mismanagement and neglect. I wasn't even told that my support workerhad a stroke and left me with no care for 6 months before I asked what was happening. When I made a complaint, it mysteriously went missing when I emailed the manager for one of the departments because, in his words, "email me if you need any help", to withdraw myself from their services, the reply was that of a politician with the words "I'm sorry you feel that way". I thought this foundation had my back but after 5+ years, the only practical help I got was an Occupational Therapy report. That's it. I would really hope that someone from NSFT is reading this because you people are a disgrace. You can try and blame short staff and whatever but that doesn't excuse filling me with false hope time and time and time and time and time again to dash them and leave an already broken man feeling subhuman. You people are incompetent and dangerous to the very people you claim to try and help.

   almost 2 years ago
3. This Person ★☆☆☆☆

   Leave people to rot. I have been begging for help for years. They do "assessments" then nothing happens. Many suicides and it's always "lessons will be learnt." Shameful, useless and actually dangerous to people on need.

   almost 4 years ago

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