Well Pharmacy Swansea, Gorseinon

Reviews

1. Sam Fletcher ★☆☆☆☆

   One star for my one and only interaction with this branch. I would give them a customer service rating of zero, as a private company they need to rethink on how they deal with their customers. Booked a private flu jab, the week before. Arrived early, queued for 10 minutes, to be told they had no stock. The pharmacist would not speak to me but relayed the message via a junior staff member, who could only shrug her shoulders and mumble an apology whilst looking back at the pharmacist. I was told my appointment is cancelled and would need to rebook. Common sense and good customer service would say that you would carry out stock checks the day before etc for your planned appointments. If stock is not available, let that person know and offer alternative dates. I took time off from work, its cost me money in fuel and more annoying they wasted my time.

   almost 8 months ago
2. Martine Barallon ★☆☆☆☆

   Tablets missing and they insist that I had them, still waiting on manager to call me, they don't answer the phone or if they do, they hang up straight away. They also tell you there's no prescription ready when you're had a txt saying it's ready to collect. A TERRIBLE SERVICE

   almost 5 years ago
3. Mandy Brown ★☆☆☆☆

   I made over 60 calls to this pharmacy , having no reply . Really needed to speak to them urgently. Out of medication , doctor has sent prescription to them and they say it's not there. This pharmacy obviously needs better management , this should never happen when urgent medication is needed

   more 6 years ago

1. Obee Bach ★★★☆☆

   Some staff are stroppy and disrespectfully rude. The pharmacy is far too small to handle the volume of business causing a stressful work environment. They have mislaid my prescription on two occasions denying it was handed in and arguing that I must be mistaken There is no way they can cope with the covid workload without getting the stressed. I have been left without important medicine. Being disabled I have to rely on a working system. Hope they will evaluate and improve communication and effectiveness of their business.

   more 6 years ago
2. Julia Hayward ★★★★★

   Having to go out yesterday and collect necessary antibiotics etc for my elderly father, I was really impressed with the system they are operating at this pharmacy. I found it to be orderly, efficient and speedy, considering the immense pressure staff are under during this uncertain time. A big thank you to all concerned...

   more 6 years ago
3. Jeremy Morgan ★☆☆☆☆

   I am a patient with this pharmacy and I've always had a good service with this chemist until this week.i phoned up to see if my script was ready only to talk to a newish person on the desk. There is a delay on my mobile phone so as I was chatting to this person she shouted at me down the phone STOP TALKING OVER ME. I said why are you being so nasty. But didn't want to know about the phone delay. Not the best person to portray what a nice pharmacy it really is.after me explaining about the delay I was expecting an apology but nothing at all. Very very rude and not good for business.

   more 8 years ago

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