Eibach Shop

Reviews

1. Michael Burnett ★★★★★

   One call had in stock lowering springs for my Mercedes R129 SL 1997. Arrived following afternoon. Now that’s service.

   almost 5 months ago
2. Michael Wilks ★★★★★

   Absolutely happy with the service. I needed a specific spring for one of my coilovers. With limited information I gave them they managed to find the right one at a reasonable cost and swift delivery. Once again happy with the service I received from this company, will use them and recommend them.

   almost 6 months ago
3. emerlee92 ★★★★★

   Absolutely incredible service by Finlay! I was struggling to find a part so reached out by the chat function in website. I am super impressed with all the help and advice. A true credit to the business. Thank you so much.

   almost 8 months ago

1. Christopher costigan ★☆☆☆☆

   Purchased a set of Eibach Pro springs from Eibach Shop UK site for a 2017(67) Mini Clubman SD. The kit I purchased was 02-22, which is for axle weights 1090 front and 1040 rear. My cars plate shows axle weights as 1050 front and 960 rear. 2 kits were available, 02-22 and 01-22 for my car, the later being 1020 front and 1040 rear axle weights, I asked through email for some guidance, just to be safe. I was told I had ordered the wrong kit and my order was now on hold. I needed 01-22 which is for lower axle weights than mine and the new kit needed to be ordered specially and there was no refund or returns. The kit would take 2+ weeks to arrive due to Christmas. This must be unlawful activity, how can you put my order on hold and then suggest dangerous replacement springs that would put me and my passengers in danger, and then say there are no refunds or returns? I have emailed the person back asking for the 02-22 kit for the higher axle weights. Shocking!

   1 year ago
2. Tom Gibbon ★★★★★

   Called last Friday to enquire about some suspension parts for my track car! Dealt with Zakir directly and he was awesome! Extremely professional, knowledgable and helpful. The part was on my door step the next day! 10/10 service. Will 100% be going back to Zakir in the future for more purchases :) thanks again!

   1 year ago
3. lewis whitehead ★★★★★

   In the interests of redressing the balance of the poor reviews... Recently made a purchase from Eibach Shop UK. There were some UK stock issues which I was informed about immediately, then three days later I decided to change my order which was done in a matter of minutes and the items arrived the next day. Customer Service was really helpful and pleasant. Would definitely order direct from Eibach/POTN in the future.

   almost 5 years ago

1. hg sd ★☆☆☆☆

   I ordered a set of strutmounts from the Eibach-shop of POTN in August 2019. After POTN was not able to send me working and fitting parts until December I cancelled the purchase. Now I had to wait until February to get at least the purchase price back. The postage for returning the faulty parts I will probably never see again, contrary to earlier claims.

   almost 5 years ago
2. Alex Mansfield ★☆☆☆☆

   Terrible company with no customer service skills, was told my suspension order was in stock and would be 3-5 days, it's been 5 weeks and all I have is a vague shipping number that tells me they moved my parts around a warehouse in the Deutschland. Had I not made multiple calls to them I'm sure they would of happily took my money and left me in the dark until whatever date my order finally arrives. Was told they attempted to call me to inform me, they didn't even have the courtesy of leaving a voicemail, if they even actually called. Could of walked to Germany and picked them up myself by this point.

   almost 5 years ago
3. Dave Connell ★☆☆☆☆

   Unless you're unemployed, prepare to have to pick your parcel up from a depot, which in my case is a 100 mile round trip away. Unlike other retailers, they refuse to allow DPD to 'leave safe' and a set of springs is apparently too large for a drop-off shop.

   more 6 years ago

1. Adam P ★☆☆☆☆

   Beware!!!! The 0844 number on the website contact page is a premium charge rate number. This company is in breach of Ofcom regulations for failing to disclose this and don’t offer an alternate local rate number either. They also will not refund you the extortionate call charges unless you buy something from them!! So don’t ring and ask a question as the advice will cost you, I was put on hold as well during my calls which I now know I was being charged to wait in the end of the line! The UK shop in this respect is not operating openly or honestly and have shown little remorse...... thanks for wasting my time and money!! Edit: 1 week after sending email complaint I have not received even an email reply with an apology, and I requested a reply within 3 days but they obviously don’t care! Shame because the product is good but the customer care is a disgrace!

   more 7 years ago

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