Wickes

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Reviews

1. Hedayat Khan ★★★★★

   The plumber came on time and fixed the leak which we had for the past couple of weeks. He charged us really good price which is normal and I would highly recommend this company to everyone ❤️

   almost 3 months ago
2. Robert Evans ★☆☆☆☆

   Beware DO NOT ORDER KITCHENS FROM WICKES CREWE Atrocious customer service. Staff happily make Sales with broad brush promises for installation timescales. Sales staff do not follow up with in house installation teams and happy to blame each other for poor customer service. Sales obviously made to hit commission targets but can’t deliver.

   almost 3 months ago
3. A T ★★★★★

   My perfect go to for all my diy needs. Staff are friendly and incredibly helpful..great quality goods from kitchen sinks, tiles, bath, toilets, electrical material, stud work, decoration essentials. I absolutely love wickes crewe...

   almost 8 months ago

1. Nick Edwards ★☆☆☆☆

   We purchased a fully fitted kitchen, flooring, tiling everything for a kitchen renovation from Wickes in Crewe and paid in full £15697.75 on 31st July 24. Installation was initially delayed because of other work being done to the kitchen but began in November 24. The installation began badly when Wickes sent the wrong floor tiles and the tiler who was laying the floor refused to put any more down after the first day, because they were so highly glazed that we couldn’t walk on them without danger of falling. They were taken up and replaced by Wickes on 12th November 2024 with the tiles we expected but they refused to pay the tiler for relaying so the fitter who employed him had to complete the work for nothing. After that, installation of the units commenced but it was found that some components were missing, including the worktops, and others incorrect. The fitter sent for the correct components, but not everything arrived, so he put in what he could with temporary worktops. The worktops eventually arrived on 7th February 2025, but we have never heard anything from Wickes about the completion of the installation. A helpful man who gave his name as Julian telephoned and expedited the delivery of what was needed but we realized later that he had not left any contact details. He also said that the fitter had been asked to finish the work, but, when we spoke to the fitter later, he said that he had heard nothing. No information or response from Wickes was forthcoming although e-mails to Wickes indicated that we intended to take legal action. A complaint was sent to the Wickes website on the 1st March 25 followed by a letter on 13th March sent by Royal Mail special delivery which was signed for, but no response was received to either of these, not even an acknowledgement. We spoke again to the fitter on 20th March who confirmed that he had not heard anything further but he offered to contact them as we were about to take action. We received an e-mail from Freya of their customer service department asking us to explain the current situation and asking whether we had all the necessary components. We replied that it was Wickes’ responsibility to ensure that we had everything, but we believed this to be so. We then sent an e-mail on 22nd March that we had noticed that we had been sent two jointing packs for the worktops but queried whether this would be sufficient as there were three joins. On 27th March, we sent a further e-mail to say that we had lost patience with all the delays and that we were going to take action. Their response the same day was to suggest that we could register a complaint on their website! We had to point out that such a complaint had been sent nearly four weeks ago but no reply had been forthcoming. This has not brought any response on their part, now issuing legal proceedings. Never ever use Wickes for a kitchen, their customers are treated with nothing but contempt. We are left with a poorly fitted half done kitchen and Wickes are ignoring any contact to attempt to complete it.

   almost 9 months ago
2. Raymond Weall ★★★★★

   So my own personal experience recently for the Crewe has been excellent. I'm an enthusiastic diyer and local handyman to friends and family. I've placed numerous orders using the click and collect without fault. Orders have always been complete and ready for me. In-store purchases also no issues. Store has been stocked and the staff very helpful when I've needed help to locate an item. Staff on the till also very pleasant. I will continue to shop there.

   almost 10 months ago
3. Jack Warburton ★☆☆☆☆

   Dont buy a new bathroom from here. They just take your money and never hear from them i paid 5 weeks ago and just getting ignored so far not even I phone call from them. They just won't your money

   almost 2 years ago

1. Jenny Wright ★★★★★

   Went in to get a drawing and price for some new units. Doug was very helpful with everything, showing me this and that so I could make an informed choice. Thank you Doug. The car park is good, lots of spaces and the doorway; you could get a tank through! Nice and bright and airy and I've been before and the staff are friendly and helpful.

   almost 2 years ago
2. David Dunn ★★★★★

   A big shout out to Max Hardy, a great support from design, ordering and delivery for my new kitchen and the support continued during the installation until post completion. Customer service at its best. Would award 10 stars!

   almost 2 years ago
3. Craig Sutton ★☆☆☆☆

   Wow, and I don't mean wow in a good way, but rather Wow, what terrible customer service, wow, the team there was rude. Maybe it was a Blue Monday for the team, and I understand we all have bad days, but they customer service on this day was lacking.

   almost 3 years ago

1. Bethan Landon ★★★★★

   Pulled up in the pouring rain to buy rock salt. Shane advised me to take one bag to the till and tell them how many I want. They scanned through 4 and then Shane loaded them all in my van for me. Amazing service, thank you.

   almost 3 years ago

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