If I could score a zero star I would. AXA let me down when I needed them most, when in acute pain. I shall be moving to a different provider asap
Extremely poor service, I have an issue with my eyes, I submitted a claim to AXA PPP eights week ago and chase for an update 1 to 2 times a week. AXA PPP haven't even told me if the claim is accepted yet. They give no real reason for this delay. It seems to be a case of AXA PPP dragging their heels for as long as possible without any regard to customer service. My GP has said that surgery is required and provided an open referral for this before I submitted the claim. It is the worst customer service experienced I have ever received. I will be asking my HR department to seriously review whether they renew the policy with AXA PPP next year. I don't often complaint but the service truly is awful! If you like to constantly case for an update and receive non-committal replies without ever approving the claim then AXA PPP are for you. They take your money and just play a game of let's drag this out whilst of course still taking the monthly premium! I could understand if my claim was outside of eligibility but it isn't excluded in the policy docs and looks like it is included! If like me you expect a reasonable service, organisations are not perfect but you know I had hoped that private medial insurance was actually worth having then take your business elsewhere.
Now sending 6 scam like mail shots for 'fast track appointments service' for postcode E34 ??!?!
Excellent experience in getting our son seen to quickly when there was a long wait for ENT on the NHS.
Axa PPP have made the last 3 and a half weeks of my life a misery. My GP has referred me to a specialist for a diagnosis. My policy clearly states that I am covered for investigative treatment (in order to reach a diagnosis). Axa have successfully run loops around me the past 3 and half weeks. Today I have been told axa will not cover investigative tests as a GP can treat me. My GP does not know what is wrong and has referred me to a specialist. Axa wont authorise this. To make things worse, the dismissive communication from the customer service team has left me in tears on several occasions as well as telling me life changing news over the phone as if we were discussing the weather. But as it turns out this news is not a diagnosis, but apparently it was my fault for misinterpreting the call centres words. Sorry axa. So... 3 and a half weeks later, no diagnosis.... no closer to a diagnosis... But I am now an emotional and nervous wreck. Well done axa. Please, if anyone out there is thinking of signing up to Axa PPP, please only consider this company if you are interested in an deeply stressful month or so of your life as a free bonus of the health care package. Other bonuses that you may not realise is that they will not call you back, but they will give conflicting information and they don't actually cover what they say they will cover. Anything to stop paying out. Very little consideration of how people feel.
AXA Health is located at Phillips House, Crescent Road, Royal Tunbridge Wells TN1 2PL, UK
You can contact AXA Health at +44 1892 512345
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