always have amazing service at this costa but the opening hours on google need changing! it says shuts at 5pm on sunday and we got there just before 4:30 and they were no longer letting customers in
Went to Costa coffee about 5:30pm this evening, a young woman serving behind the counter was so rude when asking me what drinks I wanted and what size drink I wanted. Then when preparing the drinks threw the cups down after adding the syrups to the cup and then slammed them down on the counter when they were made. Also the drinks were barely warm. I’m disgusted that she can make a customer feel upset like I did. Because of this I will definitely not be drinking there again if they can treat customers this way and I’m not one for complaining but it just not fair that they treat customers in that manner and wouldn’t like another customer to feel this way.
Nice costa in potteries center good service of staff they felt with a nasty complaining miserable woman in front’s of me very professionaly it’s coffee n cake at end of day get a grip our drinks n cakes were lovely served lovely
I was there last to redeem my free drink .There was a lady who served me in a kind way and explained the drinks that could have . I have ordered a hazelnut latte which boosted me to start ma day freshly. i highly recommend this shop
Staff are welcoming and smiley and coffee has always been great. Can get quite crowded due to its location, so available seating can be sparse
Nice food and drink. Dirty tables, no one cleaning quick enough. We had to move to another table after 10 minutes of waiting to be cleaned, so moved right at the back by the staff door to eat, as 4 other tables were full of dirty trays. Also staff shouting Into the back for staff across the cafe. Literally that loud I jumped. Not professional at all. Worst costa I've ever been in for staff and cleanliness.
It's Costa so not much wrong if you like coffee. This branch is unfortunately too tiny for where it is. There's limited seating, and the service is pretty slow but this isn't the staff's fault it's all down to the cramped conditions. The staff are always polite and rushed off their feet, but however fast they go they can only make a certain number of items at once.
Wonderful little store, always full of customers chatting away and catching up. Staff serve you in a quick and timely manner and the store is always squeaky clean. Love it here, highlight of your visit to the potteries.
Great coffee as always, but only sugar free syrups in today. Not a massive issue. Staff are always friendly and polite, store is always clean and organised. It's in a really good location in The Potteries and gets a lot of foot traffic.
Costa Coffee Hanley, situated just inside the Intu Potteries Shopping Centre, this cafe offers a range of Coffees, Cakes, Sandwiches and soft drinks. The staff are very friendly and helpfully, chatting with customers. The coffee is good and the food is OK. I think it can get rather busy in there and we were lucky to get our table and it wasn't too busy! Two off putting points, one being staff sat with customers doing administrative processes on a laptop and the second, one drink not being charged for. Obviously no one can complain about free things but I am sure the company wouldn't be too pleased.
Costa Coffee is located at Unit 132 The, Potteries Shopping Centre, Hanley, Stoke-on-Trent ST1 1PS, UK
You can contact Costa Coffee at +44 333 003 5883
You can find directions to Costa Coffee by following this map link