Reviews

  1. Rachel Craggs ★☆☆☆☆

    Whilst picking up a prescription could hear members of staff moaning/criticising and mocking people that they had just taken phone calls from. I work in the NHS and fully appreciate how busy and frustrating this environment can be but perhaps staff should be reminded about discretion/confidentiality and if they need to vent don’t do it when there are people in the store within earshot!

  2. Aron Parkings ★☆☆☆☆

    Staff member was very rude to my partner who was picking up a prescription on my behalf. Apparently the issue stemmed from me not ordering my mental health medication far enough in advance. I just want to say, I've never been on a prescription before - this was my first time ordering and I'm sorry that I did something wrong. I was just following the instructions I was given by the GP. With that said, you provide prescriptions to people with all sorts of issues - so to see such a lack of empathy today has definitely changed my view on the place. Everyone else I've spoken to in the past has been lovely though.

  3. Bonza Latimer ★★★☆☆

    Considering how completely overcrowded Hethersett is becoming, this pharmacy is comical in size! Very long queues in a tiny space, and only one member of staff serving.

  1. Kevin Perkins ★☆☆☆☆

    Recently moved into the area and have had 5 prescriptions from this branch. On each occasion, despite giving the required notice, the prescriptions were not ready when I came to collect. On checking with the surgery, I am assured that prescriptions are processed by them no later that the next day, so the delay appears to be with Boots. If they are taking over 5 - 7 days to process they either have a capacity or efficiency issues at the branch. And every time I do go to the branch, several other customers will be awaiting for prescriptions to be filled. Sorry, but I have now chosen another dispensary, however than will lessen their workload... Update Now have prescriptions filled by another branch of the same chemists, and on 2 occasions so far, both have been ready in THREE days... !!!

  2. Miss LA SILK ★☆☆☆☆

    Shocking customer service, rude and unfriendly .Text to inform me that my prescription is ready when it isn’t is a regular occurrence. You will be lucky if they have the stock and if they don’t they will not inform you.

  3. Trader Hunter ★☆☆☆☆

    Awful customer service at this branch of Boots. Take absolutely ages to get prescriptions ready, used to get much better service from the Gp surgery dispensary.

  1. Mark Larner ★☆☆☆☆

    Once again today prescription not ready more than a week after ordering a repeat. I had originally gone yesterday lunchtime, when the pharmacy is supposed to be open, but the door was locked in front of me as the pharmacist left. He didn't even have the decency to apologise. The customer service is atrocious.

  2. Lucy Didwell (Lucy) ★★★★★

    Always friendly, always helpful. Yes, you do sometimes have to wait, but they cover such a large amount of customers with prescription orders that it's understandable. Text message service to let you know when your order is ready is very useful. And you can always call ahead to see if a prescription is ready to collect before you go in. Thank you for working so hard during these times.

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FAQs

What is the address of Boots Pharmacy?

Boots Pharmacy is located at 35A Great Melton Rd, Hethersett, Norwich NR9 3AB, UK

What is the phone number of Boots Pharmacy?

You can contact Boots Pharmacy at +44 1603 810906

How can I get to Boots Pharmacy?

You can find directions to Boots Pharmacy by following this map link

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