Buckingham House Dental Practice

Reviews

1. Lesly Herbay ★★★★★

   Something good happened between last year and this year. This dental practice really was the pits. The receptionist lying in my face and being downright rude put me right off. I suspect my dentist also had enough and she left. Fast forward to May this year and it’s like a completely different practice. Receptionist friendly and helpful and my new dentist Fei-Chuen Yang is absolutely amazing. Definitely the best dentist I have ever had. For the first time in about 15 years. I can honestly recommend this dentist practice.

   almost 3 months ago
2. Glynis Ellis ★★★☆☆

   I have nothing but issues whenever I go! Today, I had booked an appt for 09.55 & had requested a downstairs room to be seen when I booked online. I got there & told I was upstairs! I told reception the situation so she sat me in the waiting area & messaged the Dentist. At 10.15 I asked what was happening & asked her to find out from the dentist. At 10.30 I ask again & a few moments later the Dentist comes down calling me. I explained the situation only to be told no free rooms available. The dentist did not see or receive her first message. After some ‘talking’ I struggled up the stairs & had my appointment from the apologising dentist who explained why she was late seeing & why no downstairs rooms. I understood why she was late but the fact of the matter is her dental nurse maybe could have made contact with the receptionist & asked her to explain to her waiting patients why she was running late (without any patient confidentiality being used) I did have a pleasant appointment eventually & advised to book my next appointment for a Monday as downstairs rooms were available. I hate going to the dentist & when situations like this happen it makes the visit even worse! This is the 2nd time this year there has been problems for me, it’s very disheartening & im already dreading my next appointment in May 26

   almost 3 months ago
3. Beki Eastwood ★★☆☆☆

   The dentist is really good with kids but the management and lack of organisation here is dire. Most recent dentist has been very thorough but historically they have missed some key things in my mouth or simply failed to tell me. Cancelling appointments all the time, including upon arrival. Overall, only go because there are no other NHS dentists around. They charge too much and try and overcharge you on hygiene appointments too. Very poor management.

   almost 3 months ago

1. carl sewell ★☆☆☆☆

   Not a great experience for a first appointment at a new practice. Rushed in and no real care or even interest shown, quick mirror in the mouth and when trying to discuss any ongoing issues just told “well we will just take anything with issues out as this is an nhs dentist and you can go private for more in depth work”. Then told we are too short staffed to do any X-rays and discuss this anyway so book another appt and swiftly encouraged back out the door. All in around 2 minutes flat after waiting nearly an hour after my appointment time to go in for an appt booked 3 weeks ago. All in all a very odd experience in honesty and just seemed like a dentist who didn’t really want to be there today. On the contrary, receptionist and dental assistant were very welcoming and pleasant.

   almost 3 months ago
2. Angela Muggleston ★★★★★

   I would like to thank the practice who were able to see me as an emergency patient. I was really pleased with my treatment. I asked for an emergency appointment and was given one the same day. Siobhan was really helpful and talked me through costs and further appointments. The dentist was kind and thorough, talking me through the problem . She was very reassuring and gave me good advice and sent follow up information.

   almost 5 months ago
3. Chris Parker ★☆☆☆☆

   Update 5/4/23 Sadly my trusted and highly experienced dentist has left , so not risking using the practice anymore. I appreciate it is very difficult to recruit dentists but trust is essential. Might have to go private. I have been using the dentist since it opened. It has a mix of dentists, some are amazing, others are "work in progress" .My recent experience I had to have a number of teeth removed, not a great experience. My dentist is so considerate , so professional . I had to have a shattered tooth removed.She referred me to a surgeon and it was done the next day.

   almost 2 years ago

1. Motso R ★☆☆☆☆

   God awful experience from the moment you walk in. Dental assistants and receptionist are the most unhelpful, flippant people you will ever encounter in the midst of an emergency. Don’t know why you go into healthcare knowing you have no interest whatsoever in the wellbeing of others, their people skills are also absolutely disgusting. Pro tip: if you ever read bad reviews about a place amongst a few good ones, don’t assume you’ll be the exception - stay away from this place.

   almost 3 years ago
2. Paul Churchill ★☆☆☆☆

   Tried to book a check up and told the wait was 8 months!....The receptionist on the phone was very polite and apologetic. I have been on the books here for many years, as a NHS patient and always had good treatment, but 8 month's for a checkup is obviously to get you to go private.....so I will, but will give my money to a different dentist.

   almost 3 years ago
3. Ben F ★☆☆☆☆

   Made a hygienist appointment, had to pay £20 up front to cover no shows (fair enough). My appointment was then cancelled by the practice because of “childcare issues”. I rescheduled for a couple of weeks later, turned up but the hygienist did not bother to turn up for work so again had to cancel. Complete time wasters - avoid

   almost 3 years ago

1. Sarah Kenny ★★★★★

   I was in a panic and they got me in for an emergency appointment. The dentist, Janice, and her assistant were so lovely and reassuring. I was obviously quite upset and worried about the dental issues I was having and she gently checked me out and talked me through, asking lots of pertinent qns. Due to some of my answers, she called in a senior colleague for help (Tamika I think) - lovely professional lady, who took her time asking me questions, did another thorough exam, and then gave her diagnosis and reassured me. I had been really worried as my other dentist who was amazing, has left and this was a first visit knowing I wouldn't see him. I am completely reassured that me, and particularly my kids are in very good hands. Thank you, everyone, including the helpful and polite receptionists.

   almost 3 years ago

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