Gave me sub standard care and tried to con me out of money will never use grove lodge worthing vets again....aweful experience.
I cannot put into words how little Grove Lodge Vets genuinely cares about the animals and people it serves and how unethical they are in their conduct, They only care about profit above duty of care. I have been using Grove Lodge vets since 2019 when my dog was a puppy, I have until recently been quite lucky in terms of my dog only ever needing standard care and visits in terms of yearly vaccinations etc, however over the last week my dog became unwell and we took him to Grove Lodge, in 24 hours we where charged £2,500 for his “care” but I would use the term care very loosely, We received more empathy and compassion from the claims advisor at our insurance than we did at Grove Lodge, This is the third time we have questioned their ethics and how they conduct themselves based on our interactions with the staff there, where it feels purely transactional and profit before pets and people. There was a real lack of clarity from the vets in terms of diagnosis, lead times, testing and any real plan of action, They also claim to be a 24 hour animal hospital however the care is outsourced to Vets Now outside of standard hours which means essentially your pet is being cared for by a completely different unconnected team. I called at 3am to do a welfare check and was told they’d just tried to give my dog food and he hadn’t eaten it, but why she was trying to feed him at 3am in the first place leaves a lot to the imagination. If you genuinely love and care about animals and your pet, Please find an alternative vets who actually care about animals and put them first, Grove Lodge only put profit and money first, the animals are an after thought.
To all pet owners: I strongly urge you to avoid corporate veterinary chains and support independent vets while they still exist. Grove Lodge is owned by IVC Evidensia, a large equity-backed group whose business model appears to prioritise shareholder profit over animal wellbeing. For us and our young cat, this translated into being ushered toward maximum intervention at astronomical cost. IVC Evidensia’s senior leadership team isn’t made up of veterinarians. The Chief Executive previously ran supermarket and pharmacy chains, and the Chief Operating Officer came from telecoms and car-maintenance retail. Their expertise lies in maximising customer throughput and profit margins, not in animal care. In our case, we were charged £2,000 for the hospitalisation of our young, otherwise healthy cat for a non-severe gastrointestinal upset, having been led to believe that failing to do so could risk his life. Additionally, his IV line became dislodged halfway through the night and was never replaced, undermining the justification for his treatment. We felt exploited during a highly emotional time – pushed into unnecessary escalation instead of being offered a sensible, stepwise treatment plan. This was not necessary. Our cat was poorly, but not dying. Our complaint was rerouted to IVC Evidensia’s head office, where we were offered a token 10% refund for “unadministered fluids” but no accountability or acknowledgement that a £2,000 bill was excessive. Our lad is now back with us and has recovered from his traumatic experience with home love and care. We most certainly will not be returning to Grove Lodge. If you value transparency, compassion, and proportionate care, support an independent vet who still puts animals before profit.
Grove Lodge has been incredible with my reactive dog. The team are patient and kind and have built trust with my dog to a point that he enjoys coming for visits now instead of being terrified of them.
I cannot thank the staff here enough for how kind and professional they were at every interaction. Our absolutely treasured elderly cat started showing signs of illness last month and they were so informative and quick to help us. Unfortunately it was time to say goodbye to Jo but even during that extremely painful appointment the staff were kind and empathetic, talking us through what would happen and giving us all the time we needed. We also can't thank you enough for how you've treated us after, it's meant a lot to us. Thank you to Carlos for your considerate and patient treatment of Jo the last few weeks and keeping us informed of all our options, thank you Pedro for being there for us when Jos time came, thank you to the lovely nurse who kissed her nose and tried to keep her calm while we did a blood test (I'm sorry I didn't catch your name) and thank you to every person we've interacted with for your sensitivity and professionalism. It was something we never wanted to go through but I'm glad it was with your practice. Couldn't recommend the team here enough. Thank you for looking after our girl
A well organised Practice with caring staff. I took my cat I for neutering (ahhh) but felt she wad in safe hands and was right. Apart from the shaved areas and stitching she is just as affectionate..this is down to the care and treatment received at Grove Lodge..thank you
Whilst down visiting family we had a scare when our 5 month Pomeranian puppy Luna came in from the garden at 8:40pm on a Saturday and was swaying, falling over and bumping into things. Away from home and concerned about our tiny pup we drove 40 minutes over to Grove Lodge vets after multiple phone calls with more local vets. By the time we arrived Luna had already improved which was reassuring but she was still fully assessed by the nurse in triage followed by the vet himself. They were fantastic - so friendly and really helpful.
My dog isn’t registered at Grove Lodge but we had a chocolate emergency (whole chocolate orange from under then Christmas tree). It happened 15 minutes before the vet was due to leave, but she still said she would be happy to see us. We were seen so quickly and she explained all of the cost implications to me and took great care of Ozzie. The reception staff were lovely and really helpful. Would definitely recommend these vets to anyone and will come back in future if needed!
I recently had the hard decision to put our very elderly cat to sleep. She had diabetes and had been looked after by Lucy. When she become poorly it was Saturday afternoon. We took her to Grove Lodge at Broadwater and Nicholas was lovely. He was very kind and understanding. He supported our decision and gave us time to spend with Tigger. About a week later I got a lovely card with a packet of forget me not seeds
If I could give 0 stars I would. I received a text stating that my puppy had his monthly medication to pick up. Due to work commitments I cannot collect so either my disabled mother or disabled aunt would pick these up, but on the last 3 they were told there was nothing to pick up and when I called up about it I was giving different excuses as to why this happened. This caused major inconvenience not only to me but also to the people collecting these tablets. I then made the decision to change vets due to this inconvenience and received a bill for the 12 month contract they stated wasn’t a contract. I explained that the service received was not good enough hence the switch, which stated in the T&Cs is allowed. Turns out that this isn’t as simple as stated. The surgery has no CCTV (unable to prove they made multiple trips on subsequent days), no calls are recorded (to evidence me advising this was a problem) and even no record kept of messages sent out to customers. All things they need to ‘investigate’ . They claim they have done nothing wrong and Amy Mulholland, ‘customer services manager’, needs a crash course is customer care. Very dismissive and laying all the blame on the customers when there is a clear failure at the surgery. ‘No one else has had this issue’ and other lines of rubbish being provided to move away from taking any blame. Fortunately my puppy never needed actual care there because if this is how they deal with the simple stuff I have no confidence in them when an issue arises. Please avoid or don’t complain because you won’t get it resolved.
Grove Lodge Vets is located at 18 Upper Brighton Rd, Worthing BN14 9DL, UK
You can contact Grove Lodge Vets at +44 1903 234866
You can find directions to Grove Lodge Vets by following this map link