Four seasons nail studio Beauty Salon in Northampton

Reviews

1. Rashi Rathod ★☆☆☆☆

   I visited this salon for nail art and asked specifically for nail polish, as this was my first time and I wanted something simple. The polish looked like regular nail paint and was cured under a UV/LED lamp, and it was not clearly explained to me that this was gel polish. When I later tried to remove it, it did not come off with normal nail polish remover. I returned to have it removed, and the product was taken off using an electric nail drill rather than soaking. (I was not aware or made aware of safe for nail health options) While my nails are not thin, the surface now feels rough and gritty. What added to my disappointment was that after the removal, no aftercare was done at all. My nails were left covered in nail dust, with no cleansing, oil, or protective treatment applied. This made the experience feel incomplete and careless. My main concern was the lack of clear communication throughout. Due to a language barrier, there were several moments where staff did not seem to understand my English clearly, and the difference between regular polish and gel polish, as well as the removal method, was never properly explained beforehand. As a first-time customer, I would have appreciated clear information so I could make an informed choice. The staff were not rude, but the service felt rushed and unclear. I hope the salon can improve communication with clients, especially first-time customers, explain polish types and removal methods clearly, and ensure basic aftercare is provided after removals. I’m sharing this review so future customers are aware and can ask questions in advance to avoid a similar experience.

   almost 8 months ago
2. Michelle Mubiru ★☆☆☆☆

   Terrible experience. I had to keep correcting them as I was getting my nails done and even then it was not what I asked for. Customer service was not good and they were rude. I would not recommend. Only thing that was good was the nail shape

   almost 10 months ago
3. Kayleigh Cannell ★★★★★

   i absolutely love my nails, the man that did my nails was very accommodating and did exactly what i wanted. will be coming back

   1 year ago

1. Jemma ★★★☆☆

   Had my nails done today I'm usually 100% satisfied with four seasons but I find when they swap technician half way through your nails I find I don't like the end result today 3 look a different shape and can see brush marks not very happy this time please just have 1 technician per client

   almost 3 years ago
2. J Thompson ★☆☆☆☆

   Only my second time here & experienced awful customer service. The manicure was fine until the nail tech cut me twice, didn’t say anything & would not stop to let me wash the dust out my cuts so they started to sting. At the end they tried to not allow me to use the student discount advertised on the window which was odd. I also wasn’t allowed to take a loyalty card which indicated to me they don’t want any more of my business which is fine, I have no desire to return. They also tipped themselves 50p out of my change. Go to A&A nails instead where the customer service is actually good and they don’t cut you.

   almost 3 years ago
3. Milly (Mila Jay) ★★★★★

   Popped in today for full set and gel polish. Happy with result. Even better than on the pictures that I pointed as sample. It's not my first visit and definitely not the last one. Thank you, Four seasons' gold hands! I highly recommend this nail studio.

   almost 4 years ago

1. Ellie Morris ★☆☆☆☆

   From the moment I walked in I was unimpressed with my service. To start with I had one girl stick the nail tips on while repeatedly ripping them off and sticking them back on as she clearly could not do it right. The tips were too wide for a few of my nails and then she just left me without cutting them and started someone else while I waited for Katie leaving me incapable of doing anything and was not told what was going on at all. They just leave you… Katie then come and I showed katie the picture of the nails I wanted which you’ll see below but because it was the last appointment and I thought it would take a lot longer I offered to just have the ombré if easier. I didn’t even get a Thankyou she just passed me on to another person who was a man who was lovely but did an awful job I commented that they weren’t at all even and they were very thick and patchy where then Katie jumped in and said just wait for him to drill them. Drilling them makes no difference to the fact he didn’t use enough blue and too much pink. I was rushed, spoken to rudely, she disregarded my valid points when I was only trying to help them in the first place. They spend more time talking to each other than to the customer which is uncomfortable for me. I have never had a problem like this at four seasons before, she was clearly having a bad day but from being a hairdresser myself I would NEVER ignore someone’s issues with a service. While near the finishing of my nails the 2 ladies including Katie stood behind the man in a rushed manner in their coats which made me feel extremely uncomfortable. The nails were showed to me in this state and I was asked if I was happy with them prior to applying a finishing top coat and of course I was not happy as they are awful. I couldn’t take sitting there any longer and get a top coat when they looked that bad and I was on my own being patronised and looked down on like there wasn’t an issue. I was no way going to pay for the nails four seasons left me with let alone the way they spoke to me with no offer to stay behind and fix the mess they had made. I was rushed, ignored and patronised… probably the most unprofessional salon I have ever encountered and I will NEVER BE BACK. Just to add when I went to another salon the day after (being zone beauty) they were completely shocked with the results I had been left with and luckily managed to fix them.

   almost 4 years ago
2. Sabrina Parker Harji ★☆☆☆☆

   After one hour waiting and paid 35 pounds this is how she left my nails. My hand looks like a builder with all that white pounder on it! she didn't even want to remove it and clean it when I asked her. She said “it will go with the time” really? So I’m doing my nails to go for a weeding tonight and she has the guts to tell me it will go with the time when I want my nails perfect for the event! Really?. Disgusting service and so careless staff. My skin feels sticky and now instead of getting ready for my event I have to wash my hand 100 times. Also when I washed my hands on the place was awful. The water was absolutely frozen plus the pain she caused me while She was doing my nails was the worse experience and customer service on earth. DO NOT WASTE YOUR MONEY HERE! HORRIBLE PLACE!

   more 7 years ago

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