Medivet Northgate

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Reviews

1. Elly Hyus ★☆☆☆☆

   I am beyond devastated and angry about the way Medivet handled my cat’s case, and I will be taking this matter further. I took my one-year-old cat to Medivet because he was unwell. After examining him, they told me there was nothing wrong with him and sent us home. No urgency, no further investigation, no concern. Just three days later, my cat’s condition deteriorated rapidly — he stopped eating completely. I rushed him back, terrified. This time, the story was completely different. Suddenly, we were told he urgently needed blood tests and further investigations. After the results came back, we were informed that the only option was to put him to sleep. No clear explanation of how a cat who was supposedly “fine” days earlier was now beyond saving. No meaningful discussion of treatment options. Just pressure. We felt forced into making the most heartbreaking decision of our lives. Under shock, distress, and emotional pressure, we agreed. My beautiful, loving boy was put to sleep. He was only one year old. The inconsistency, lack of transparency, and apparent negligence are unacceptable. Being told one thing and then the complete opposite within days raises serious concerns about competence and standards of care. Throughout this ordeal, it felt like money mattered more than genuinely trying to save my cat’s life. I will live forever with the question of whether my cat could have been saved if this had been handled properly from the beginning. This experience has destroyed my trust, and I will be pursuing this case further. I would strongly advise anyone who truly loves their pet to think very carefully before trusting Medivet with their care.

   almost 2 months ago
2. Diana Nixon ★★★★★

   Nurse on reception very welcoming the vet ‘G’ very professional compassionate and reassuring. Made our appointment with our pet scruffy much easier

   almost 4 months ago
3. clare penfold ★★★☆☆

   I find the vet very impersonable. I would almost prefer to request a different vet on another visit. Disappointed as charged £25 to have my cats nails cat during her annual booster appointment. Last time the lovely vet never charged as it took her literally 2 mins. This time however when I got to the desk was informed I needed to pay

   almost 6 months ago

1. Debbie Wheeler ★★★★★

   They are an amazing vets. Go out their way to help. I went in to have my 2 cats to have their claws clipped, I mentioned to the receptionist , I had emails for a free lump test on both cats.& could I make an appointment. The vet must of heard and came out and said once the claws are done, I will come out and check both cats for lumps. I was so grateful to them all, as I have a house bound husband, and would have had to come out again. They are very accommodating and so understanding. I would recommend Medivet every time to people.Your pets are well and truly in safe hands here. Amazing staff. DEBBIE W

   almost 7 months ago
2. Elle Wharton ★★★★★

   Overall a fantastic service. All the staff were extremely friendly and made a big fuss of my dog. My dog is reactive and gets stressed at the vets but the vet we saw was extremely understanding, patient and put the dog at ease. Definitely the best experience my dog has had at a vet to date. Highly recommend

   almost 9 months ago
3. clare waddington ★☆☆☆☆

   The last memory of my lovely dog is him screaming due to a trainee trying to put a catheter in his leg. Took 20 minutes which is time I wanted to sit with him. Absolutely broke my heart as he didn't deserve it Do not use this practice. I will be taking this case further

   almost 3 years ago

1. Ollie ★☆☆☆☆

   These guys completely rip you off I took my cat there as she had a urine problem they took tests and turns out she had a uti infection so she was given medication which I payed for as well as the tests as expected but 3-4 weeks later after giving her this medication there was still a urine problem so I took her back to here and came in thinking she would get a another urine test but she wasn’t ready as her bladder was empty so it was a general 2min convo and that I’ll have to come back In a week so they can have her all day to do tests…they charged me £45 for literally doing nothing but having a 2min convo that day and so they wanted to charge me another £185 for another urine test that following week which is totally unfair because the medication they gave me didn’t work! Very bad experience with these guys I will be going elsewhere.

   almost 3 years ago

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