Mitsubishi Stoke Used Cars & Approved Service Centre

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Reviews

1. Catz ★☆☆☆☆

   When I drove my car 40 miles to this place for a diagnostic, I didn't expect them to still have my car two months later, and for them to tell me I need to collect it on a recovery truck. Before they got their hands on it, it always started first time and their Master Technician even stated how lovely the engine sounded. The reason it went for diagnostic was because it had a slight misfire after having a new turbo fitted, and smoke was coming off the turbo on start up, I was expecting them to check the turbo oil return pipe, I've asked if that was done, but had no answer. They seem instead to have carried out unauthorised work, deemed it ready to be returned to me and then rung me to say it has stalled in a car wash, with symptoms similar to hydrolock. This car which according to their Master Technician was running smoothly and ready to be returned to me, suddenly stalled and apparently it's due to damage to two cylinders (they think). A car with 2 failing cylinders could not possibly run smoothly, but they now want me to believe the reason it won't start is because of these damaged cylinders. They then left my car sat in a car park for 6 weeks and I had no correspondence until some rude woman called Tracey rang me to tell me I had to return the courtesy car and strand myself in Stoke. Another month later and my car has run out of warranty, they have done God knows what to it, and now they don't like the cost of mending it, I'm expected to foot the bill to continue diagnosing it and repair what has happened whilst in their care. I absolutely refuse to accept that they aren't responsible. I've recently found out they have done a software reset to try and start the car, why it would need that when it always started first time before they got their hands on it. I'd avoid this garage, no one should drive their car for a diagnostic and be told two months later that after spending a few hours in their workshop, that you need to get a recovery truck to take it home. My car is now out of warranty due to their delay in dealing with this, but apparently their Principal Anthony Cox doesn't see anything wrong with what's happened. Their investigation has found that they aren't at fault... what a surprise! I've been searching reviews on this company and it seems I'm not the first person to have their car damaged by them, I'm also not the first person to be expected to pay to repair that damage. I wish I had read these bad reviews before I entrusted my car to them. However due to my job, I have access to thousands of local people and I will use every opportunity and my social media to ensure people are aware of what can happen when you use this company. They are absolutely shameful.

   1 year ago
2. Louise Boswell ★★★★★

   Great service from start to finish . Would definitely recommend . All the sales team are very helpful. We dealt with Alex who went through everything from trading our car to buying new.all questions answered. would highly recommend if need a vehicle. Alex is very helpful .nothing was too much trouble . Very happy with service we received and would definitely go back .

   1 year ago
3. Shirley jane Hargreaves ★★★★★

   Thankyou so much yet again Alex Blundred for your excellent service, Me and Chris love our new car, and feel that we also made a good friend. Thanks again. Brilliant service.

   almost 3 years ago

1. MM Lowndes ★★★★★

   We visited Holdcroft Mitsubishi looking to replace our lancer with a newer model. Alex greeted us and showed us around 3 vehicles that interested us and gave us all the information we asked. After looking at them we chose the one that best suits our needs. Alex worked out a brilliant deal for us and really went the extra mile to make sure that we were really happy with the car. Nothing was to much trouble and everything went just as planned. After being in the motor trade for over 35 years at a independent workshop I have no problem recommending them if you are looking to buy a car, completely transparent and honest about everything from start to finish.

   almost 3 years ago
2. Sophie Webb ★★★★★

   Myself & My Partner visited Holdcroft Mitsubishi/MG looking to upgrade our car. We were greeted by Alex and the rest of the friendly team who went above and beyond for us. Alex was very friendly, professional and knowledgeable. Nothing was too much trouble and we felt very welcomed. We had a follow up call after we purchased to ensure everything was ok and the aftercare has been great which is something you don't get from other dealerships! We purchased a MG ZS Exclusive which we absolutely love and feel we have value for money compared to other brands, as well as coming away with a 7yr warranty, services and breakdown cover included we feel we a very valued customer and I would not think twice about recommending Alex and Holdcroft Mitsubishi to anyone who was looking to purchase. Highly Recommend!

   almost 4 years ago
3. Scott Gallagher ★★★★★

   What a great dealership, this place does not feel like a lot I have visited over the years. The whole team are extremely professional and friendly but special thanks goes to Alex, a top lad who helped me to make my final decision over a few weeks. Test drives and me mithering and changing mind weren't a problem at all. Nothing was too much trouble and by the time I picked up my car I felt like I'd made a new friend. Highly, highly recommended, even rang me a few days after to check how things were. Thanks Alex, I'm over the moon with my new MG5 EV :D

   almost 4 years ago

1. Mr Steven Barrett ★★★★★

   I genuinely couldn’t be happier with the service I received from Holdcroft Mitsubishi. I live 150 miles away and leased a brand new Atlantic Grey Outlander which they had in stock without ever visiting them in person. The staff I dealt with on the phone were fantastic, I’ve had BMWs, multiple big Jaguars, Volvo etc over the years and often found dealership staff treat you with contempt or as if they are doing you a favour by selling you a car, but Holdcroft bent over backwards to help (before and after they ‘closed’ the deal). Deliver = totally awesome. I’m 150 miles from the Holdcroft Stoke on Trent, with other cars dealers have driven car here and if I’m honest it’s an anti climax to get a brand new car that’s been driven xxx miles and arrives with dirt and dead flies on it - but NOT with HOLDCROFT, my new car arrived on a branded truck driven by an extremely professional uniformed member of staff who really took his time making sure I was happy with the car (that had 4 miles on the clock and was immaculate). 10/10.

   almost 5 years ago

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