Just returned from a visit to vet and must congratulate vet on her care with my little dog. She has managed to help reduce my stress about his health and I feel I am taking the right approach going forward although things may change. Thank you to all staff
Great service. And such helpful staff lovely place to just have a look around and the lady I spoke to really knew her stuff
Bought two rabbits this morning for my children. Dealt with staff member Kate who was extremely knowledgeable and helpful. She was very good with my children, explaining to them all about Rabbits and what they liked/disliked etc and how to handle them properly. I am very grateful to her for her great help. Thank you.
It was the day of my daughters birthday, and we missed the opportunity of 2 bunnies from a breeder. So we went to Petsathome locally to see if they had some, unfortunately they stopped supplying rabbits. My local store phoned Llanelli to check availability of rabbits, to be told, yes, 4 in stock, I was stood next to him as he introduced himself from his located store. I also rang the store before leaving, which is 1 and half hour car drive, to check they still had them on the same day along with a rabbit run, and explained it was a long journey to get there to find they wouldn't have them on our arrival. On getting there, our children saw two perfect bunnies in the display pens, and when we asked to purchase, we we told flatly, and rather abruptly, we couldn't have them as they were allocated to the member of staff that was serving us! Also, the other two rabbits had heart problems. I was appalled at their response, where at one point I was faced with 4 members of staff debating the common sense of advising that these pets were pre-allocated before we left to our local store also considering the precautions we took beforehand. I was also told they had a ruling, preventing them from selling the rabbits to anyone living further than a 20 minute drive from the store, strange as the rabbits are delivered to Llanelli from Bristol. Following a debate with the staff at the store, I returned via my local petsathome store, where I spoke with the deputy manager, who was totally apologetic for the treatment we had endured, and he explained that he was not aware of any such ruling, and that the matter is being escalated to senior management to be dealt with. An example of customer service the public should be aware of. Our local store was exemplary in its response to the dilemma, more than I can say about Llanelli, who could not even offer an apology.
I rarely leave negative reviews, but my recent experience has left me no choice. During my visit, I encountered five members of staff who were shockingly unprofessional. Rather than assisting customers or doing their jobs, they stood around chatting among themselves, displaying an openly rude and dismissive attitude to anyone who tried to ask for help. They seemed far more interested in drinking tea and socialising than actually working. When I attempted to speak to one of them, I was met a curt responses, as though I was inconveniencing them by asking a simple question. Not one of them made any effort to listen, respond respectfully, or even acknowledge concerns. This kind of behaviour is completely unacceptable in any customer-facing role. If management is reading this, I strongly suggest serious retraining or rethinking who is hired to represent your business. I won’t be returning anytime soon..
Excellent staff and brilliant selection to choose from. Thanks for the helpful comments, will definitely be back again.
We'd joined Pets at Home some months ago and my husband had received a few vouchers, so we picked up a free box of bone shaped biscuits and 40% off a bag of small size dog food. We also got a 12kg of dog food for my daughter's Lhasas which was on offer. Many offers throughout the store.
Sadly I wouldn't shop here again, anyone buying small animals make sure they definitely do the full checks in front of you. We adopted a rescue guinea pig and 6 weeks later it was dead, he developed an abscess and the vet said his teeth were way too long. I had tried to look but couldn't get in his mouth to see when the abscess was there. I never expected them to be so long, so soon. I've had guinea pigs before and certainly didn't need to look every few weeks.. Contacted the store and spoke to an extremely arrogant manager (which none of the staff had a good word to say about when I purchased the pigs). He did ring me back later to say her would look in to it and I did say I was not after money (despite being 300 pounds in vets bills out of pocket). Not so much as a phone call back off him though, says it all. Stay clear and get your small animals from people who really know about them, and more importantly care. I've learnt a valid lesson and I won't be back.
Nia was fantastic welcomed usbon entrance and helped us to find everything we needed for our new first puppy. She didn't pressure to buy anything but helped us to choose and advised the best thing for our puppy. She fitted his harness and collar and helped us to sort his coat out. Absolutely brilliant service
Went to buy aquarium fish. Young lady was polite but spent more time telling what I couldn’t buy thanks to a online points system that failed to take into account prior experience of the buyer. Why my full address details and contract info are required to purchase aquarium fish is beyond me and Floor manager interrupted and began to ask questions like ‘are you sure this is your postcode’….the fish I’d planned buying were unavailable although happily swimming in front of me. Again the young lady was earnest and polite but it became laughable when I would suggest a a fish and be told oh no that’s over your points….I thanked her and walked away. Frustrating and time consuming misadventure. I’d hate to think what they would need if I planned to buy a bunny.
Pets at Home Llanelli is located at Parc, Trostre Retail Park, Trostre Rd, Llanelli SA14 9UY, UK
You can contact Pets at Home Llanelli at +44 345 600 6018
You can find directions to Pets at Home Llanelli by following this map link