Forest Veterinary Group

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Reviews

1. Lucy Thomas ★☆☆☆☆

   Been with this practice for around 17 years they do not seem to care about the animals they only seem interested in the money they can make of them prolonging suffering. I have moved to a different vet. Would never recommend.

   almost 6 months ago
2. Katie Thomas ★☆☆☆☆

   Never have i experienced a veterinary practise that charges such extortionate prices, this would be justifiable if the care for pets was outstanding with compassion and care considered for each animal that enters the door, although from what i have experienced on multiple occasions this is far from the case. Animals that are clearly suffering with little quality of life left are expected to be, or put through unnecessary testing leading to further unnecessary suffering for what appears to be financial gain. Myself and many others have moved to other veterinary clinics. Do not recommend.

   almost 6 months ago
3. Trish Hunt ★★★☆☆

   I am leaving a honest and fair review, based on our experience over 5 years. We have had some really positive experiences with our two 13 year old dogs with this practice, but sadly, recently a not so good experience. The trained staff are always knowledgeable and helpful. The problem seems to be in a few blips in the administrative side. People have told us they are not happy and taken their animals elsewhere, but we remained loyal. Sadly we lost our first dog last year but at no fault of the treatment she received. Our remaining dog was a strong girl and we expected her to live on for a lot longer. She suddenly became unwell and I was taken aback by the phone call I made at 3.55 to the practice on a Wednesday afternoon. 7th May. I tried to get through four times but the phone was not answered. So I chose the emergency line. I asked for an appointment the next day. I was told there were no appointments. Without asking what the problem was I was then told I had to ring at 8.30. They told me they hold back appointments but I could not be given one unless I rang at 8.30. I then said "but you have not asked me what is wrong with our dog". I told her how worried we were about our her and her symptoms. She "huffed" and went to ask someone. I felt very uncomfortable. I was then 'clearly' informed that I would have to wait until 8.30 (and ring again) to see if they could fit her in the next day ...but there were no guarantees. We never went back but instead sought urgent support another way. Sadly we had to say goodbye to our darling girl a few days later and feel very let down by our last interaction from this practice. In particular the 'uncaring' member of staff that day. One person can ruin a business. Customer care training is clearly needed.

   almost 8 months ago

1. Sharon johns ★★★★★

   Great friendly staff , my cats are well cared for , great advice , great prices , always give great care to my fur family . No hidden cost as your told before treatment , we have insurance I placed for both of mine .a must of you have pets

   1 year ago
2. Emma Jones ★★★★★

   When our dog got stung by a wasp unexpectedly you were able to find us an available appointment within the hour. I was kept up to date with the number of pre-scheduled appointments were in front of us and when we were seen the care was fantastic especially as you were able to find the sting still in him. He was certainly feeling sorry for himself for the rest of the day, but is fine thankfully.

   almost 2 years ago
3. sxki ★★★★★

   Bunny is doing much better now thank you. ❤️

   almost 2 years ago

1. Moira Thomas ★★★★★

   Excellent experience friendly, polite and professional. We were made to feel at ease but more importantly made our pup at ease. Everything was explained step by step no rushing. Good all round service. I would recommend forest vets practice in a heartbeat

   almost 3 years ago
2. Gemma Harris ★★★★★

   Absolutely outstanding service & caring staff - have been going here for 5years and would never go anywhere else now, great value too, thank you Forest Vets x

   almost 3 years ago
3. Dale Randall ★★★★★

   Never been before to the Neath branch before. The girl on reception was very welcoming and smiley. Everyone made a fuss of Wiggles (dog) so nice to see they cared. The vet himself was very knowledgeable, reassuring and answered all your questions. We were completely happy and went away feeling confident that everything was ok. 210% perfect. Would go there again in a heartbeat ❤️

   almost 3 years ago

1. Julia Poultney ★★★★★

   The team at Forest Veterinary Group were absolutely amazing looking after our 2 & half year old Bourder Terrier last month. Our fur baby was spayed and although she's a very nervous girl they managed to get around that and looked after her brilliantly. The whole team are always friendly and helpful what ever the problem. A big thank you and loads of licks xxx

   almost 4 years ago

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