Campbells Veterinary Surgery - Brynhyfryd

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Reviews

1. Kate Saltmarsh ★☆☆☆☆

   I have been registered with Campbells for almost five years. I have had a series of rude interactions but finally tipped over the edge. We attended our appointment for the given time at 9am and there wasn’t even a vet in the practice. They had asked to rearrange on arrival. I understand that this causes stress for the practice nurse but her delivery and attitude was disgusting. I had simply asked why I hadn’t been informed and she had provided a series of excuses in simply the rudest manner I have ever experienced. I explained that one of my cats is a rescue and she could hear her in distress but such little empathy shown at a veterinary practice. I have been loyal to Campbells and always polite in my interactions despite their rude staff. However, this time, I had enough. This practice is unreliable with timings, they have rude staff and I have had enough of paying extortionate prices for a terrible experience.

   almost 2 months ago
2. Private User ★★☆☆☆

   The service here can be hit and miss, it really depends on which receptionist or vet you see. Some visits have been positive, but others less so. Unfortunately, it seems to be the same receptionist who consistently struggles with manners and professionalism, which is disappointing. It’s a shame, because when you get the right team member, the experience can be completely different.

   almost 3 months ago
3. graham pennock ★☆☆☆☆

   My elderly mum's dog was unwell and unfortunately had to be put to sleep on Wednesday. My mum was devastated, she lives alone and her dog was her world to say she was distraught would be an understatement. The staff at the vet brought the card machine into the room where my mum was crying for her to make the payment for their services which she did. Personally I don't think that was particularly kind of them but it was done. Two days later and with my mum still grieving for her dog, the vets gave called, said they've made a mistake and undercharged her by £42 and asked if she could "pop down and pay the balance". Understandably she doesn't want to go near the place having lost her dog there 2 days earlier so they've said that's fine and taken the extra payment from her over the phone. I personally think this is particularly heartless behaviour, even by this vets standards. Couldn't they have at least waited a few more days before rinsing the bereaved dog owner of a few more pounds, at least until after the weekend? Our vet sent us a sympathy card when we lost our dog, I'd avoid these money grabbers if you can!

   almost 5 months ago

1. Richard Gardner ★★★★★

   They care for andre hayes our yorkie brought his back from close fron the brink of collapse from tooth infection .now he's thriving little guy well spoilt 12 months on he's been so busy enjoying life been on lots of adventures . He's cared for well by cambels had 13 teatu out as well for his teath was in a bad way when we had him now he's full of life loving it traveling around the uk All his injections done and his anel gland sorted and helth check ups his been brilliant and alot more caring and carner

   1 year ago
2. A.P. Brooks ★★★★★

   Hero our puppy went for his first set of jabs. Great job done. Staff are wonderful. Plenty of carpark space at rear of building Via Eaton road next to the "flower shop".

   almost 2 years ago
3. Brian Kenneth Worsley ★★★★★

   We were referred here by Tawe vets when our dog needed surgery, x-ray etc.

   almost 2 years ago

1. Wendy Beynon ★☆☆☆☆

   Today I had to do what most owners hate, put my dog down. My English springer spaniel was 13years and 3 months and was struggling so badly that he could only walk for 5 minutes and he'd fall over. So on the 3rd of January 2023 I had called and asked if I could bring him in, I had a 9 am slot. I was taken to the room by a lovely lady and I was there calming my boy down as he was trying to get up to comfort me( I had put off this for a long time). The vet came in and question me and was giving my dog a medical check over, I felt that he thought that I had just made a decision there and then to get rid of a pet. I felt that I wasn't being a good owner and I had failed my dog. Yes I had a go at the vet and yes I know it's their job, but if they think it's easy to do what is needed after I had a my boy for 13 y and 1 month through thick and thin and him being my light on my darkest days then they are wrong. The vet should look it up on their computer before and then think that it is the HARDEST thing anyone has had to decide to do.

   almost 3 years ago
2. Zara Thorne ★☆☆☆☆

   The reception staff were always friendly and chatty, but the quality of the consultation were poor. The wait for each appointment was between 20 and 45 minutes and I unfortunatley had to seek a second opinion from a different practise. The vet at Campbell's couldn't be bothered to look for his equipment to do a proper examination. To add insult to injury I was then charged almost £30 for this consultation despite being part of the healthy pet club, and advising the staff about the what had happened.

   almost 5 years ago

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