Haven Vets

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Reviews

1. Craig Smith ★★☆☆☆

   I’ve been taking my dog here for a good few years and never experienced any issues. Last year my dog picked up a stomach bug and I was only charged £120.00. This year my dog had exactly the same symptoms but maybe slightly worse due to age but I’m unsure. Taken my dog in as an emergency but they was unable to confirm illness, bloods, taken and they carried out an Endoscopy. I explained to them I had insurance and I felt like they had rubbed their hands together. I put 2 stars because they did look after my dog well. But still unable to confirm illness, even know bloods taken and no problems found with the Endoscopy. Had to return to the vet as an emergency the 2nd time because my dog was will not right. I was unable to give tablets to my dog with food so more pain relief from injections given. After about a day or 2 my dog showed improvement. Still fell that my dog picked up a bug and there was no need to carry out the Endoscopy, they even mentioned doing MRI scan that I said was totally unnecessary. Costs alone for this was £1500. I felt that I was not informed correctly about the cost of treatment and I had a shock when I seen the insurance claim. Total bill over over £1700.00. Would have been over 3k if I accepted the MRI scan. £1700 for a stomach bug or small virus is unacceptable. I know you can’t put a price tag on your pet health, but some people have to work a whole month for this. I did send a complaint letter but did not amount to anything apart from gentle reminders to pay your 20% excess. I have no issues with the duty of care or the staff, but people should understand the charges from this practice will hurt big time and felt that because I had insurance they had taken full advantage without understand that I still had to pay my excess fees.

   almost 3 months ago
2. zanynany ★★★★★

   Always polite and friendly staff who take time to explain and advise you and really care for your pet with skill and patience.

   almost 4 months ago
3. Erin Davies ★☆☆☆☆

   1 star doesn’t even justify how this vets treated me and my rabbit, my rabbit went in for having problems with his teeth where they were continuously going to grow back, they specifically told us that he wouldn’t need a consultation as it is a reacurring problem. When I went there they were trying to charge us consultation fees which he didn’t have and also try to put him under anaesthesia which he also didn’t need. I had a vet call me one day telling me I should put my rabbit under anaesthesia because he was stressed the last time, I told them no because no vet had told me previously when he went there that he was stressed and told me he was calm, to which she replied with “well if your happy to put your rabbit under stress we won’t put him under then” my mother then took my rabbit after that for his teeth and they tried to push her into having him be put under anaesthesia and also try to get her to pay for it. My mother was there for 2 hours and they took him in the room for over an hour where they came back out his teeth weren’t done and they said that the Machine was apparently broken and they couldn’t do his teeth. I have now joined a different vets which have no problem with him, and in fact have told me he is one of the calmest rabbits that they have ever seen and they don’t charge consultation fees or for ridiculous fees which he didn’t even have.

   almost 6 months ago

1. Michele Godfrey Coles ★★★★★

   The vet is professional whilst also being warm and approachable. She takes my concerns about my dogs seriously. I always feel listened to when I take them there. The other staff are also always welcoming and remember my dogs and make a fuss of them. Great service.

   almost 2 years ago
2. Rebecca Rumsey ★★★★★

   i’m so impressed by this vets, i recently had to put my cat down after having her for 15 years. All the staff were absolutely lovely to me they let me have as much time as i needed with my cat and offered my family tea and let us stay in the room after as i was a mess. They were lovely and gave me a counselling website and we received a card in the post the other day from the vets and some seeds to plant for her. I honestly can’t thank you for your kindness, it meant so much.

   almost 2 years ago
3. Rhian John ★★★★★

   Excellent service with very friendly staff who are always welcoming and try to put all pets at ease.

   almost 2 years ago

1. Sally Jones ★★★★★

   Haven vets Llanelli have taken care of our very much loved fur babies for 10+ yrs now at least . Staff are friendly and always helpful , we highly recommend this practice .

   almost 3 years ago
2. Dai John ★★★★★

   Great staff. Took a lot of care with our cockapoo.

   almost 3 years ago

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