Chapelle Jewellery Jewelry Store in Bridgend

Reviews

1. Millie Evans ★☆☆☆☆

   My partner proposed to me with a ring that was £1000+ (not exact price) last November, since then we have had to take it back to the shop 3 times. The 1st time was to resize the ring from an M to an L. The second time 2 months after being proposed to, was because one of the hooks had broken and one of my diamonds fell out and the 3rd time was because the band of the ring snapped. It snapped out of no fault of my own, I pulled off a rubber thing that goes around the ring to make it stay on your finger and it snapped right down the middle of the band. We took it up and paid for it to be fixed as the lady behind the counter said it was wear and tear. We didn’t think we were going to win the argument so paid the money and they sent it off to be fixed. Thursday the 23rd of October they ring my partner and said that the ring had actually been resized twice, not once. We were shocked by this news as nobody told my partner that they had to resize a Q to an M as they didn’t have any stock and orginally they said it can only be resized by two size either way, which obviously we were shocked to learn that my ring was resized 3 sizes. The lady on the phone then said in order to fix the mistake that wasn’t our fault, we had to pay £200 and that was with a discount, they originally said £400!!. They are now sending the ring to head office for further investigation. So we are left with no ring for our 1 year anniversary of being engaged and having to pay £200 for this fix that wasn’t our fault. I would seriously look into this company before purchasing anything, especially an engagement ring that is meant to last a lifetime and has lasted us not even 1 year.

   almost 9 months ago
2. Dane Man ★☆☆☆☆

   Bought a very pretty bangle £140.00 for my partner 3 months ago. Clasp broke, locking mechanism jammed. Returned to the shop to be told by the duty manager I had to pay for the repair and the estimation by a "jeweller". Needless to say I'm disgusted not only with the service but also by the attitude. I will never ever buy anything from them again. Dr elniff-larsen. Bridgend

   1 year ago
3. Anne L ★★★★★

   Fantastic service in Bridgend recently. Needed rings cut off, they could not have been more helpful and considerate. Same day service and no charge! Definately deeserve my custom in the future. Thank you

   1 year ago

1. Samantha Evans ★★★★★

   Really lovely service from Helen My ring had to be sent off to be repaired She ensured all was safe and well The ring came back repaired and sparkly So happy with the service I received from Helen Would return due to her Thanks

   1 year ago
2. Susan Gilbert ★★★★★

   Great experience. Was looking to buy Christmas gift and went in to browse. Staff saw I was walking with stick so seated me at a table and brought a selection of items for me to make a choice - having ascertained what I was looking for. Having chosen from a very good range the gift was placed in presentation box, wrapped in tissue and handed to me.together with gift card for me to sign. Both gift and receipt then placed in smart bag and I was escorted to the door as it was quite busy by then. Very charming and helpful experience with genuine help from the staff. I presented the gift to my friend and she was delighted. A very pleasant successful experience.

   almost 2 years ago
3. Cariad Rugbi ★★★★★

   My wedding ring was made in the wrong colour. Manufacturing issue, nothing to do with the store themselves. The women were honest and came up with two alternatives because the right colour couldn't be made in time for our wedding. They were all amazing throughout, helpful with every query and kept us updated. The alterative ring was perfect for the day. My wife and I are truly grateful for all the women at the store. 100% would go there for any jewellery or watches again, simply because they all care about getting it right

   almost 3 years ago

1. Clair Gardner ★☆☆☆☆

   Shocking quality on jewellery. Would never purchase again. Disgusting aftercare from FH Hinds also. Would never purchase from either in future.

   almost 4 years ago
2. Richard Brown ★☆☆☆☆

   Walked in the store today to purchase a watch that caught my eye. Was immediately asked if I had a mask, I said no, and was asked why? I just replied with,"I'm just leaving." Your super rude member of staff needs to brush up on her people skills. Couple of hundred quid lost in seconds. I'll take my custom elsewhere.

   almost 4 years ago
3. Beverley John ★☆☆☆☆

   DO NOT BUY FROM THIS COMPANY - This is an absolutely dreadful company with regard to customer service and aftercare - I purchased some earrings last week from their MacArthur Glen store and paid by debit card and on the 2nd October an extra amount was taken out without any prior knowledge of why this was done. On speaking to a member of the staff at the branch I was told that I had underpaid and they had checked with their Accounts team and by law they could do this! What a way to run a business and on speaking to Customer Service at Uxbridge well I can't even put into words what the attitude was, so beware don't buy from this Jewellery & Watch Store! The amount taken out was minimal but it's the principle, what other customers have they done this to? Also they were in administration recently, only saying!

   more 6 years ago

1. PAMELA MOLDEN ★★★★★

   This Jewellery store is a lovely one in the Bridgend Outlet. They have many items at bargain prices and also a wide selection of all precious metals and stones. You will always find something you will want to buy at this Jewellery Store.... and some prices will fit most pockets these days, worth calling in.

   more 7 years ago

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