B&Q Macclesfield

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Reviews

1. Rob Forster ★★★★☆

   Large well stocked store, with knowledgeable friendly staff.

   almost 4 months ago
2. Luxe Socials ★★★★★

   I had such a great experience at B&Q thanks to Kirby. She was extremely helpful, friendly, and went out of her way to make sure I found everything I needed. It’s not often you come across someone so approachable and genuinely nice—it really made my shopping trip much easier and more enjoyable. Thank you, Kirby, for your excellent customer service!

   almost 5 months ago
3. David Cartledge ★★★★★

   Phoned B & Q Macclesfield this afternoon Friday 25th July, about an item on offer. Spoke to Jordan. Helped me out and was very patient. Advised click and collect to secure item. Went to pick it up later that afternoon and as it happened Jordan was there. Got the large item for me and took it it my car. What a smooth process. Nice to see that there are still some polite friendly staff at B& Q it reflects well them and the company

   almost 7 months ago

1. Wesley Vernon ★☆☆☆☆

   Purchased various products on Saturday evening. Got home and found that we had inadvertently been charged twice for one particular (expensive) item Phoned the day afterwards and we were told that we would be refunded when we called in (a 35 minute journey) On arrival the next day we were told that the manager needed to check to see if we had inadvertently been charged twice. I have no problem with this being checked as no doubt B and Q have to deal with people falsely claiming refunds not due to them from time to time Kept waiting a long time while the manager checked behind the scenes to initially be told that nothing could be found (presumably on the store CCTV system) Confirmed the date and time again and it was apparent that the manager had been checking the wrong date I am disabled and had been standing so long that I had to ask for a seat at this point After sitting for quite some time my wife went to find the staff member, who was liaising with the manager, to see where things were up to as by then I was becoming extremely tired My wife was then told that it was OK and we could have the refund Our issues are that: 1) We were not told that all was OK and that we could have the refund due until we proactively went to find the liaising staff member 2) The manager who dealt with this did not come out and talk to us herself 3) At no point were we given an apology for this mistake made by B and Q which had put us to a great deal of inconvenience and which the manager should have seen as being an essential customer services response The staff member on the till advised that this was not an unusual error as the equipment could inadvertently pick up scans twice. So despite first class service when we made our initial purchase, basic good customer services practice was missing at managerial level and I hope that the branch learns and improves from this.

   almost 8 months ago
2. Joshua Nathan Pope-Lewis ★★★★★

   Well laid out, the online "store map" is also accurate for all the items I needed

   almost 2 years ago
3. Grant Austin ★★★★★

   Good branch..everything you need under one roof and helpful staff when you ask them for anything. The plants are good too and not bad value.

   almost 3 years ago

1. Rob Williams ★★★★☆

   Good selection of spray paint I needed at a competitive price. Unfortunatly I had to make a return trip as the spray valve was faulty, but the staff were pleasant & helpfull to replace.

   almost 3 years ago
2. Brian Lowry ★★★★☆

   Good branch, not too big not too small, several people have told me on numerous occasions that it is more expensive here than the likes of Screwstation etc but I can’t see much difference. They are good on taking returns for unused items and so on.

   almost 3 years ago

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