DFS Kettering Kettering

Reviews

1. justin walton ★☆☆☆☆

   purchased a sofa on the 14th Nov being told it would be delivered before Christmas. Our confirmation said arrival on the 2nd Dec but 9 days later I call to find out where it is. The customer service lady said the Kettering team had put on the notes to deliver post Christmas. This really puts us in a pickle hosting Christmas with the family. Side not, this was a ex display set that didn't need to be custom made which is one of the reasons we chose it. Very poor service from the Kettering branch

   almost 8 months ago
2. Andrea Crooks ★★★★★

   Fantastic!!! Their excellent customer service does not stop once the order has been taken. I cannot thank the team enough especially Cherice.

   1 year ago
3. Erin Davies ★★★★★

   We walked in not planning on buying a sofa, just wanted to have a look. The team in there were fab. Asked if we needed a hand when told no left us to it. We then went to find someone to ask all the questions we had. Discussed our worries about the sofa not fitting as we have an awkward hallway and narrow doors. Gentlemen (didn’t catch his name) suggested measuring them and coming back to save us the hassle of anything going wrong. We then got handed off to Cherice and honestly we couldn’t have asked for a better experience. She was an absolute asset to the team and went above and beyond with helping us. Not only was she friendly and professional but we were also able to have a nice conversation with her while everything was being completed (no awkward silences or feeling pressured like there usually is at these places). I can confidently say that if it wasn’t for the amazing team at the Kettering branch then we wouldn’t have walked away with a sofa. As much as we love the sofa it was the customer service from these two employees that really pulled everything together.

   1 year ago

1. Maureen Sewell ★★★★★

   The sales person James, was very helpful and answered all our questions. And explained everything to us. We were very pleased with the whole shopping experience.

   almost 3 years ago
2. Jaymee Birch ★☆☆☆☆

   Extremely unhelpful staff. In there 45 minutes, not asked if we needed help by one person. They were huddled in one spot chatting and eating on the shop floor. Very unprofessional.

   almost 3 years ago
3. Gary Herring ★★★☆☆

   On my first visit the staff didn't seem to care and were pretty unhelpful, had more joy with their online chat and telephone advisors. On my second visit I found Cherice very helpful and cheerful. But that's as good as it got after payment, the waiting time went from 6 weeks to 12 weeks and finally arrived after 14 weeks. Communication between distribution centre, collection company and the end customer is pretty shocking after receiving several calls to arrange collection of the old suite and delivery of the new one which happened 3 times but the first 2 calls didn't seem to be on their system when the third date was finally confirmed. I personally won't rush to buy from DFS again but then I wouldn't say don't shop with them.

   almost 3 years ago

1. Dale Watts ★☆☆☆☆

   If you like being lied to buy a sofa from here!! After placing an order for a sofa we found identical sofa online for half the price, we decided to cancel our order and this is where the fun started, you can not cancel through the head office so u have to get hold of the store (This took us 3 days) at this point we thought we had cancelled. To our surprise we got offered somebody's cancelled order and told we had cancelled ours, save yourself the headache go somewhere else

   almost 3 years ago
2. Real Family Life Smith ★★★★★

   I visited here first, a few other places, and came back to buy. A lovely orange handed young lady helped us make our investment. We got it all done and sorted with minimal pain! Looking forward to having our 2 kitchen sofas delivered in May.

   almost 4 years ago

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